Sara Sayyar

• Handle inbound and outbound customer service calls and convert every customer call to a schedule appointment
• Identify service opportunities for every customer and capture all relevant
details within the appointment
• Follow up as needed on all inquiries to ensure client satisfaction
• Carry out post service follow-up calls with Honda brand
• Carry out lapsed customer follow up enabling to regain the lost business
• Use questioning and listening skills that support effective telephone
communication.
• Assist customers with their inquiries and complaints
• Conduct campaign calls and support service department
• Update database with changes and the status of each customer

- Responding to personal, telephone, email and written enquiries from clients regarding support or sales issues
- Resolves applications problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
- Escalated issues as needed and maintained communication with customer and assigned technical teams
- Train and demonstrate software for clients/employees and create support documentation and training materials for employees/ clients.
- Resolved support issues in real-time via remote desktop connections
- Prepare Technical/ Financial submittals as per Bid/ Tender Requirements which includes (but not limited to) methods, plan and implementation strategies.
- Prepare/raise tender queries/questions and coordinate with owner department/client for clarification.
- Thoroughly review Tender Documents and define the scope of project and the appropriate solution.
- Development alternative technical/financial proposals and where required.
- Designed user interfaces for different applications and designed and implemented usability tests and recommend changes to interface to improve user experience.
- Create and maintained PowerPoint presentations collaborating with Designers, Technical Team and Management as needed to ensure that all branded presentations are created to a high standard
- Identify Target Customers by creating different marketing lists with contact details.
- Monitor the company’s social media accounts and offer constructive interaction with users
- Create marketing materials including marketing emails, brochures and datasheets.
- Create, write and design Social Media Posts
- Arranging exhibitions, press materials
- Determined the training needs and developed training schedules/ training material to accomplish those needs

- Organize archival records and prepare archival records, such as document descriptions.
- Evaluating & scanning images/ records for preservation and retention

- Participate on organizing events/ exhibitions.
- Preparing educational visits: contact visitors, preparing giveaways, contact site visits, explain and guide visitors.
- work as a secertary .

The outcomes from my training with Arab Banking Corporation are:
- Install and configure Hardware Server
- Install and setup Windows Active Directory
- Learn basic system administration functions
- Preparing new PC for ABC employee by installing windows 7, adding account to ABC domain, installing local and share printers to the new account.
- Learn and understand Group Policy
- Test the Group policy on Windows 7 desktop
- Preparing learning programs by using LCDS: The purpose of this project is to learn how to compose quick e-learning programs.