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Sara Sherif ElSayed Mohamed, Team Leader

Sara Sherif ElSayed Mohamed

Team Leader·EFinanace

Egypt

Bachelor's degree, Accounting - English

Work experience

Total years of experience: 17 years, 9 months

Team Leader

December 2014 - Present

EFinanace

Cairo, Egypt

December 2014 - Present

 Managing Operation Team
 Managing the staff schedule, training plan, Call center development
 Follow up and monitor customer service staff performance to ensure quality of service and meeting their targets
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Operations Team Leader & Delegate Account Manager

March 2011 - December 2014

Raya Contact Center (Etisalat UAE)

Cairo, Egypt

March 2011 - December 2014

 Managing Operation Team
 Managing the staff schedule, training plan, Call center development
 Follow up and monitor customer service staff performance to ensure quality of service and meeting their targets
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Center Agent

December 2010 - December 2011

Vodafone

Cairo, Egypt

December 2010 - December 2011

Experienced problem solver, ability to resolve disputes to customer satisfaction.
 Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
 Responsible for customer service with a desire to ensure customer's needs were satisfied.
 Performed market research surveys on customer needs and requirements
 USB technical support
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Services

October 2009 - December 2010

Hauslift

Cairo, Egypt

October 2009 - December 2010

 customer services, continuous improvement and trained students
 Interact with customers to provide information in response to inquiries about products and services
 Handle and resolve customer's complaints
 Trained students from Moubark call project
Company industry:
General Engineering Consultancy
Job role:
Customer Service and Call Center

Sales

October 2008 - October 2009

BARCLAYS

Cairo, Egypt

October 2008 - October 2009

 Banking and sales
 Interact with customers to provide information in response to inquiries about products and services and their account
 Handle and resolve customer's complaints
 Selling Bank products
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Faculty of Commerce English Section

June 2008

June 2008

Bachelor's degree, Accounting - English

Egypt

GPA (percentage): 79%

GPA (percentage): 79%

Studied Accounting in English with Grade Good, with project gradation business Startegy for Dell Company

Skills

Leadership
Expert
Leadership
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
Team Leadership
Expert
Team Leadership
Expert
Team Management
Expert
Team Management
Expert
Complaints Handling
Expert
Complaints Handling
Expert
Seacrching and using Internet
Expert
Seacrching and using Internet
Expert
Microsoft office
Expert
Microsoft office
Expert
demonstrate excellent attention to detail, organization and time management.
Expert
demonstrate excellent attention to detail, organization and time management.
Expert
work under pressure and achieve set targets by being a self motivated team player.
Expert
work under pressure and achieve set targets by being a self motivated team player.
Expert
train new comers and achieve the needed target within agreed SL
Expert
train new comers and achieve the needed target within agreed SL
Expert
presentation skills
Expert
presentation skills
Expert
handle any kind of objections
Expert
handle any kind of objections
Expert
effectively lead people through applying good interpersonal skills like problem solving
Expert
effectively lead people through applying good interpersonal skills like problem solving
Expert
communicate and negotiate
Expert
communicate and negotiate
Expert
Leadership
Expert
Leadership
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
Team Leadership
Expert
Team Leadership
Expert
Team Management
Expert
Team Management
Expert
Complaints Handling
Expert
Complaints Handling
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
 Time management, business writing
Jun 2007
Training
 bank reconciliation department
BNP Paribas Bank
Jun 2008
 credit department
Perious Bank
Jun 2007

Hobbies and interests

Reading
Browsing and Learn Via online