Team Leader
EFinanace
Total years of experience :15 years, 7 Months
Managing Operation Team
Managing the staff schedule, training plan, Call center development
Follow up and monitor customer service staff performance to ensure quality of service and meeting their targets
Managing Operation Team
Managing the staff schedule, training plan, Call center development
Follow up and monitor customer service staff performance to ensure quality of service and meeting their targets
Experienced problem solver, ability to resolve disputes to customer satisfaction.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Responsible for customer service with a desire to ensure customer's needs were satisfied.
Performed market research surveys on customer needs and requirements
USB technical support
customer services, continuous improvement and trained students
Interact with customers to provide information in response to inquiries about products and services
Handle and resolve customer's complaints
Trained students from Moubark call project
Banking and sales
Interact with customers to provide information in response to inquiries about products and services and their account
Handle and resolve customer's complaints
Selling Bank products
Studied Accounting in English with Grade Good, with project gradation business Startegy for Dell Company