Customer Service Representative
convergys
Total years of experience :2 years, 1 Months
Effectively manage large amounts of incoming calls .
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution .
- Handling customers requests for Flights modifications and cancellation on Amadeus system .
- Handling customers requests for everything about their Hotels reservation ( confirmation, modifications, special requests, etc ) .
- Following up the customers complains
• Providing general and specific advice about different travel destinations
• Making arrangements for transport, accommodation, tours, and activities
• Performing general administration tasks
• producing brochures and internet-based information
• providing pricing information
• handling bookings, invoicing and issuing of tickets
Bachelor in Arts and Education department of French Language Graduated in May 2009 Overall Grade: Very Good