Communication Specialist
Tactics Marketing Management
Total years of experience :11 years, 9 Months
Design:
-Develop creative design to all the company’s projects (Website - Branding - Magazine - Magazine Ads - print designs)
- Handle “Marasi” magazine, from design to print.
- Generate augmented reality codes, edit and upload video to bring magazine images to life.
- Coordinate with printing company to insure high resolution print result.
- Design advertisement campaigns (outdoor, online and print Ads)
Account management:
- Handle clients accounts and assist them directly
- Present media strategy and design artworks to clients.
- Handle Media campaign strategy/ content
- Coordinate with outdoor advertising agencies, Arabic newspapers and radio channels to advertise clients campaign
Social media:
- Social media Content development (Design posts/stories and videos)
- prepare yearly calendar per client
- Media planning (prepare strategy and analysis reports)
- MC and video editing
- Coordinating and directing photographers/ videographers to produce media ads.
- Event management
- PR services (Distribute press releases- media follow up - prepare media report)
Customer Care Representative
•Accurate data entry into CRM systems
•Data validation and verification
•Handle 1st Level customer complaints
•Handle complaints from email and phone
•Processing of complaints & escalating to the required dealership
•Update the ticketing tool as per
outbound calls
•Handle VIP customers and assist in providing high quality service, and managing their complaints, enquiries.
•Handle Events RSVP lists
•Obtain customer information
•Conduct MAF Service Follow up calls
•Data validation and verification
•Conduct monthly one-year follow up calls
•Conduct other project calls ad hoc as per department requirements
•Accurate data entry into CRM systems
•Processing of complaints & escalating to the team leader
•Substitute Team Leader in case of absence of Team Leader
•Generate daily target to team members
•CRM administration work
reports from the CRM system and verify the data
•Verify presentations to ensure the quality standards
•Verify other related documents to ensure they are error free before sending to clients
inbound and outbound calls
•Conduct mystery shopping calls
•Backup to all campaigns
•Deal with customer complaints or enquiries
•Obtain customer information
•Communicate clear instructions to team members
•Generate daily target to team members
•Insure the team to be full productive
-