Operations Specialist
Liquid Exchange
Total years of experience :10 years, 3 Months
Essential Duties:
Support the customer service team and help them to resolve all client critical issues, such as missed deposits, crypto and fiat withdrawals, and deposits, and technical issues in the trading website and Apps.
Support the customer service team with the massive amount of withdrawal that requires manual approval.
Monitor all our crypto unbound wallets, and top-up the withdrawal wallets using our admin tool.
Assist the Business Development team with Token listing, creating Jira tickets, enabling the new crypto tokens in our admin tool, and doing the testing before we proceed with the announcements and launching.
Organize the list of wallets into a single file, including deposits and withdrawal wallets.
Assist clients with their Fiat deposits by verifying their bank accounts prior to approving their Fiat deposits.
Prepare a PowerPoint presentation and data for our monthly KPI reports, and prepare our weekly token comparison reports and any required reports that are requested by our directors.
Other Duties:
Attend our weekly meeting with our director.
Resolve all deposit and withdraw tickets.
Coordinate with our blockchain team for missed deposit issues and follow up with them on resolution.
Train all new or non-new employees on the internal process/procedure of how crypto withdrawals and deposits work.
Conduct weekly meetings with the customer service team, and brief them on new processes or announcements.
Essential Duties:
● Help our customers in the live chat, by responding to all general inquiries.
● Customer account verification (KYC)
● Review customer crypto withdrawals and proceed with the process.
● I am the direct contact for all VIP traders, helping them resolve critical issues, and
communicate with our blockchain team.
Other Duties:
● Data clean up (checking all information of the customer and revising if needed).
● Jira creation request - Make sure the assigned team takes care of this.
Essential Duties:
● Manage the schedule of our Chief Commercial Officer.
● Attend all Management meetings and prepare the minutes of meetings.
● Greet and assist all walk-in clients.
● Manage the email and phone calls.
● Prepare quotations, and invoices, monitor the shipments and coordinate with the
logistics.
● Manage the product inventory.
● Manage the website, helped with the creation of the company website.
● Organize the files in one place.
● Demo / present our Medical Disposables to the Doctors in public and private Hospitals.
● Maintain all files whether soft or hard copies up to date and in an organized fashion.
● Communicate with the company’s principals in accordance with the company policy.
● Communicate with the company’s clients professionally either personally, e-mail,
phone, and/or fax.
● Maintain and develop a computerized customer, prospect, and principal database in the
company’s central server.
● Carry out market research, competitor, and/or customer surveys.
● Prepare costing, cash flow and offers to the clients every time a specific project and/or tender
is presented.
● Cater client’s requirements or requests in a timely manner.
● Prepare offer result summary on every tender and/or offer submitted to the clients.
● Prepare the client’s invoices, packing list, and delivery notes.
● Develop relevant knowledge and skills through continuous reading and information gathering
from applicable resources such as the internet.
Essential Duties:
● Take instructions from superiors ensuring best practice procedures are maintained.
● Handle 40 merchandisers, support them with their demands.
● Maintian the accuracy of the product inventory in our SAP system.
● Prepare quotations, invoices, monitor the shipments, coordinate with the logistics.
● Prepare our monthly daily, monthly and quarterly sales reports.
● Prepare the merchandiser evaluation for their Job contract.
● Conduct initial interview to the applicants.
● Outbound calls - Welcome the new subscriber of the Smart postpaid plan.
● Help the customer with the Mobile basic troubleshooting.
● Ensure the client understands his/her subscriptions.
- Assigned at PLDT (fiber account) as Service