Store Manager
Al-Futtaim
Total years of experience :19 years, 3 Months
SALES CUSTOMER SERVICE
Allocate brand responsibility as per the skill level of retail sales representatives, ensure customers are given undivided attention at all the times to achieve the sales objectives and to give all support needed for staff during their attendance to the customers.
STOCK LEVEL MERCHANDISING
Constantly monitor the display & merchandising of all brands and monitors the inventory levels of all brands to deliver quick replenishment of stocks to display. Refreshing staff training to the merchandising skills to maintain the highest level of merchandising at all times.
INTERNAL CONTROL
Exercise effective internal controls within the showroom in order to comply with company Standards Operating Procedures (SOP). Responsible for retail sales representatives always aware and trained on the SOP and make sure all new staff are following up and applying the SOP at all times in order to avoid violation and to control stocks at all times.
CASH HANDLING
Monitor and train staff on how to handle cash and all transactions on the system properly. Taking necessary precautionary actions to avoid cash/ credit card losses by regular checks and removing large sums of cash out of the cash registers and depositing it in the store safe. Responsible for store petty cash and the tills float.
STAFF MANAGEMENT
Plan store schedules on monthly basis, check and control the grooming standards of the sales staff at all times and make sure staff are presentable and wearing uniforms at all times, in order to deliver an excellent customer service.
STAFF TRAINING
Provide feedback on sales staff performance and training needs with the area supervisor and retail sales manager in order to train the existing staff on their training needs and requirements, whether it is IT or other skills training, selling skills, customer services and grooming standards. Responsible for staff product knowledge, ensure that staff are 100% familiar with all brands and new collections at all times.
DOCUMENTATION
Maintain all relevant documents in the location are in accordance with the stores policies and procedures; ensure the success in passing all auditing reports without any major discrepancy in procedures followed.
STORE MAINTENANCE
Responsible for the maintenance of the store, i.e. reports all maintenance job to the maintenance contractor to carry out the small jobs as per guidelines of store maintenance.
SALES GENERATION
Driving store to attain monthly sales target; thus include ability to turn inquiries into sales. Monitor the flow of customers within the designated area of responsibility, hence, at the same time fully aware of the competitors' marketing strategy and promotions and communicate the feedback to the management so that proactive actions can be done.
CUSTOMER SERVICE
Monitor and guide team members to ensure providing the highest standard of customer service to achieve outstanding customer satisfaction. Attend to all the customers' complains and inquires listening carefully and solve their problems to ensure their satisfaction considering company policies.
STOCKS CONTROL
Efficient stock control by having the right amount of stock in the right place at the right time. Ensures that capital is not tied up unnecessarily, and protects stock level if problems arise with the suppliers. It enables to determine what needs to be ordered on the basis of: (1) what is on hand, (2) what is on order, and (3) what has been sold.
SALES GENERATION
Leading the sales team for maximizing sales. Aware of the surrounding market and competitors; reactive to their promotions and offers, reporting their activities to the top management for taking the necessary actions
LEADERSHIP
Motivate the staff to exceed the store sales budget and coming out with new ideas to improve the performance and sales. Raise the value of the team work between team members,
CASH HANDELLING
Train and monitor all cashiers to perform an accurate transaction on the invoicing system. Practice a random check up on all cashiers and cash machine to ensure accuracy and removing the extra cash to the store safe. Deposit daily cash to the company account accurately and maintain proper filling for the bank transaction.
DATA UPDATING AND REPORTS
Feed and update all required data and information through the company IT system. Prepare all the required sales reports and other required information and report them on daily basis to the management.
SALES
Attend the customers and sell the assigned different brands for achieving sales targets to achieve maximum sales. Attend to customers promoting all the brands within the store to achieve the sales objectives of the store and to fulfill overall company objectives.
MERCHANDISING
Keep adequate product mix on display which is, alluring, and correctly priced to facilitate customers’ selections. Constantly monitor the stock requirements on all the displays and take immediate action to replenish stocks and fulfill display requirements by grouping and applying correct pricing to facilitate customer requirements.
DOCUMENTATION
Prepare the order forms /cash memos, at approved discounts in compliance with company Standard Operating Procedures and earn maximum Gross Margin adheres to the company guidelines and ensures all documentation is neatly and properly recorded in files.
CUSTOMER SERVICE
Provide the customers with the best service and attention to comply with the high standards of customer service set by the organization to attract them for repeat sales. Exceed the customer expectation by delivering outstanding customer service to ensure repeat patronage of customers is received and increase market share.
FEEDBACK
Provide feedback to the Showroom In charge and to the Retail Sales Manager on customer profile, choice and requirements for effective planning. Constantly provide feedback to SIC and RSM on matters concerning customer feed back and opportunities lost, to plan ahead.
INVENTORY
Keep the stocks assigned in sound condition and as per records so as to minimize shortages or discrepancies. Monitor the stock movements and take precautionary action to avoid stock losses and or any discrepancies.