Satheesh Nair, Relationship Officer

Satheesh Nair

Relationship Officer

RAKBANK

Location
United Arab Emirates
Education
Master's degree, MBA Finance
Experience
14 years, 0 Months

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Work Experience

Total years of experience :14 years, 0 Months

Relationship Officer at RAKBANK
  • United Arab Emirates - Dubai
  • My current job since May 2014

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the oldest and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses. The Bank offers a wide range of personal and business banking services throughout its 35 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL. Bank has grown up in recent years in sourcing liabilities from SME (Small Medium Entrepreneurs) and lending to them through the most modern and flexible products to them.

Major responsibilities includes;

· Acquiring liability portfolio from SME by introducing NTB (New to Bank) customers to the bank.
· Verifying company documents of different Economic Departments and Free zone’s across the country.
· Preparing KYC and Visit reports in accordance with the compliance policies of the bank.
· Educating the customers about the procedures and policies about the bank.
· Frequent follow-up with the customers to maintain required portfolio and manage the same.
· Servicing the clients on different aspects of their banking needs.
· Identifying and sourcing SME customers for business loans as well as Trade facility products.
· Preparing credit proposals for prospect clients; structuring and recommending appropriate credit limits by evaluating past performance & future projections through analysis of financial statements and key economic indicators.
· Achieve budgeted sales and service targets within acceptable risk standards.

Assistant Manager (MIS & Customer Service) at APTARA CORPORATION
  • India
  • April 2010 to March 2014

Aptara, Inc. is a US-based media company specializing in digital content development. Aptara's services include content production, digital publishing, data conversion, editorial services, eLearning and technology development, legal content solutions, and business process outsourcing (BPO). Its customers include publishers, information aggregators, professional societies, universities and corporations worldwide. The company has operations in Noida, Sec-60, Pune, Dehradun and Kerala, India. Aptara is considered one of the leading knowledge process outsourcing (KPO) companies in India.

· Financial Reporting, for US Companies as per Security Exchange Commission Guidelines.
· Preparation of production, quality and other major reports using MS Excel.
· Accountable for tracking shift utilization, capacity, accuracy of projects, attendance, training, productivity, deadline adherence and quality.
· Responsible for authenticity of data maintained.
· Ensuring proper allotment of individual projects and ensuring timely delivery.
· Manage a team of Subject Matter Experts (SMEs) and quality control specialists.
· Develop strong inter-personal relationships with the team.
· Coach, counsel and train team members.
· Develop an environment that provides motivation and development opportunities for the team.

Education

Master's degree, MBA Finance
  • at University of Kerala
  • June 2010
Master's degree, Finance & Marketing
  • at T.K.M Institute of Management
  • January 2010

2008-2010 M.B.A -Finance & Marketing T.K.M Institute of Management, Kollam, Kerala

Bachelor's degree, Computer Applications
  • at University of Kerala
  • January 2008

University of Kerala 2005-2008 B.Com (Computer Applications)

High school or equivalent, Public Examination
  • at State Board
  • January 2003

2002-2003 Class X - SSLC Examination Board of Public Examination, Kerala

Specialties & Skills

Marketing
Client Communication
Customer Service
Microsoft Office
CLIENT COMMUNICATION
EXCELLENT MULTITASKER
MS Office

Languages

English
Expert

Training and Certifications

7 QC Tools (Training)
Training Institute:
Quality Service Professionals
Date Attended:
March 2013
Duration:
24 hours