Office Manager
Double Energy Gases LLC
Total years of experience :15 years, 8 Months
*Developing and implementing robust administrative systems; overseeing all facets of day-to-day general administration, sales, customer service, and immaculate documentation.
*Managing timelines and deliverables of all routine business activities and instrumental in simplifying work procedures/processes for delivering all goods/services within established timelines.
*Serving as a liaison with other departments, as well as external callers/visitors as well as handling all incoming communication and making prompt call-backs as required.
*Managing calendars and taking customer appointments, while ensuring all priorities are met.
*Preparing meeting agendas, spreadsheets, and presentations of business data while maintaining confidentiality and job integrity.
*Keeping accurate customer logs and constantly following up with credit customers for money collection.
*Managing optimal office equipment/supplies, ordering new equipment and supplies as required and controlling the office supplies/inventories allocated to staff for ensuring judicious utilization.
*Providing additional support in maintaining synergistic relations with customers, tracking sales performance, implementing corrective actions and following customer's payments.
From (2009-2013) - Marketing coordinator in Double Energy Gases LLC. Responsibilities: • Receive all inbound calls, orders to the company and arranging for the delivery of the order. • Follow up documents that needed for the related work. • Converting quotations in to orders with best margin for profit. • Managing the deposit cylinders which giving to customers. • Follow up clients to keep a healthy relationship with our company and keep in touch with all complains or notes from their side. • Follow up the money collection from the credit customers. • Follow up the drivers and helpers complain and provide solutions. • Follow up the sales men • Monitor the performance of sales and take remedial action where necessary to ensure that sales targets are met. • Generate sales to achieve maximum profitability, identify new sales opportunities with existing and potential customers,
٭From (2007 - 2009): Marketing Coordinator in Marriott Vacation Club International. This company is responsible to sell vacations in their real states in the Marriott's resorts which are located all over the word. Responsibilities • Coordination of client relations and managing after sales service. • Making regular back-up calls for quoted jobs and new jobs. • Contact clients through inbound calls and internet from all over the world to collect their information and to convince them to come to our office in Dubai or Bahrain to introduce the program then to buy these states and get the membership of our company. • Building healthy relationship with the superiors and the company clients * Jordan - One year experience in Jordan Co. for Dead Sea Products (La Cure) in e-Marketing. My responsibility in this company was receiving the orders through email from the clients, sending them the order, after that following up them to know their reaction about our products. We are also responsible to send our clients information about our company and products and the benefits of our products, also I used to contact our agents in all over the world to contact our clients in order to reach maximum sales. - One year experience in AL- Alameyya Factory for Detergents as controller quality for the different types of products and supervisor for the employee in the manufacturing section. Professional & Personal Traits Key Points: • Having good U.A.E. experience of over 5 years, and proven successful sales records • Able to manage stress during work and especially at cumulated work. • Patient and flexible even at hard time during work. • Diplomatic and tactful manner with all people. • Self confident and persuasive spirit with a great practical point of view. • Adaptable to new places and conditions. • U.A.E. Driving License • Excellent organizational and time management skills • A positive attitude to dealing with people • Strong client management skills and ability to keep promises • Capable of hands on problem-solving, with ability to generate ideas and solutions • Capable of working independently, and having responsibility as an individual
Course University / Board Specialization
High School Al Dor AL Manthour School/Jordan Grade 90.9%