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Sean Daly, Project Manager-Process Development

Sean Daly

Project Manager-Process Development·Uniphar Group

United Arab Emirates

Bachelor's degree, Computer Systems Management

Work experience

Total years of experience: 14 years, 5 months

Project Manager-Process Development

January 2017 - Present

Uniphar Group

Ireland

January 2017 - Present

Plan, lead and execute projects to drive forward digital transformation in an expanding industry leading company. Lead a team of 4 to develop their IT Support skills and achieve business IT targets. Deliver project-related updates and feedback to senior management. Arrange regular meetings with staff and top management to improve project productivity. Produce user guides and documents for all processes as well as hosting training sessions to promote my creativity.

Key Achievements:

Individually led a large project by developing 50 procedures across multiple departments such as new employee on-boarding process by using FlowForma.

Led a project to increase the operational efficiency of company to deliver product to customers. Upgraded PPCs to communicate with product management software by getting new hardware devices across the warehouse and building a new terminal server farm.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

Process Development Engineer

January 2014 - January 2017

Uniphar Group

Ireland

January 2014 - January 2017

Managed building, testing and deployment of several business processes on FlowForma across the business. Presided all training sessions for hundreds of staff on using different platforms to improve overall performance. Performed User Acceptance Testing (UAT) as well as generated detailed documents and user guides.

Key Achievements:

Designed process flow to achieve project-related tasks while effectively communicating with department function leads and business managers.

Logged 100, 000+ individual process tickets and developed end-to-end 80 processes including the full IT service desk for the business.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

IT Technical Support Engineer

August 2013 - January 2016

Uniphar Group

Ireland

August 2013 - January 2016

Managed multiple IT systems to ensure operational efficiency. Provided end to end IT support across a wide product suite. Building and configuring computer hardware and software systems. Creating documentation on IT processes and user guides for over 500 staff. Lead print solution engineer. Lead (PPC) wearable device engineer. Constant liaising with support vendors for hardware/software upgrades.

Key Achievements:

Upgraded all the printers across the business as well as delivered, configured, and deployed 50+ printers, along with a new server to manage the new print solution.

Efficiently worked as Lead Process Developer.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

IT Technical Support Engineer

July 2012 - August 2013

Data Solutions

Ireland

July 2012 - August 2013

Oversaw all aspects of IT security, support and virtualisation as well as co-ordinated timely replacement of failed hardware. Delivered impeccable support to vendors such as Microsoft, RSA, Citrix, Symantec, and Checkpoint in the Irish channel. Fostered strong work relations with business partners, senior management, and co-workers.

Key Achievements:

Addressed and resolved all technical issues related to hardware and software via phone, email and remote sessions.

Configuring firewall solutions for medium sized partner companies
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

January 2010 - June 2010

Cardinal Health

Ireland

January 2010 - June 2010

Duties included setup of private network, remote administration of
health care systems. Gained valuable experience in private networking.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

Education

Institute of Technology Carlow

June 2012

June 2012

Bachelor's degree, Computer Systems Management

Ireland

GPA (percentage): 75%

GPA (percentage): 75%

Computer Systems Management degree. Full completion with a merit

Athlone Institute of Technology

June 2007

June 2007

Higher diploma, Electronics and Computer Engineering

Ireland

GPA (percentage): 70%

GPA (percentage): 70%

Electronics and Computer Engineering. Course full completion with merit

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Administrative and Support Service

Skills

Project Management
Expert
Project Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Team Management
Expert
Team Management
Expert
Process Development
Expert
Process Development
Expert
Business Analysis
Expert
Business Analysis
Expert
Management
Intermediate
Management
Intermediate
Design
Intermediate
Design
Intermediate
Customer Service
Expert
Customer Service
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Leadership
Expert
Team Leadership
Expert
Active Directory
Intermediate
Active Directory
Intermediate
Microsoft Exchange
Intermediate
Microsoft Exchange
Intermediate
Business Process Development
Expert
Business Process Development
Expert
MacOS
Expert
MacOS
Expert
Presentation Skills
Intermediate
Presentation Skills
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Checkpoint Securit
Intermediate
Checkpoint Securit
Intermediate
Trello
Expert
Trello
Expert
Coaching
Intermediate
Coaching
Intermediate
Process Engineering
Expert
Process Engineering
Expert
Digital Transformation
Expert
Digital Transformation
Expert
Business Process Design
Expert
Business Process Design
Expert
Windows Server
Intermediate
Windows Server
Intermediate
Ableton Live
Expert
Ableton Live
Expert
User Acceptance Testing
Expert
User Acceptance Testing
Expert
Business Process
Expert
Business Process
Expert
Public Speaking
Intermediate
Public Speaking
Intermediate
Project Management
Intermediate
Project Management
Intermediate
User Experience (UX)
Intermediate
User Experience (UX)
Intermediate
Technical Documentation
Intermediate
Technical Documentation
Intermediate
Microsoft Project
Intermediate
Microsoft Project
Intermediate
Virtualisation
Intermediate
Virtualisation
Intermediate
Project Planning
Intermediate
Project Planning
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Visio
Expert
Microsoft Visio
Expert
Training
Intermediate
Training
Intermediate
Microsoft SCCM
Intermediate
Microsoft SCCM
Intermediate
Microsoft Dynamics
Intermediate
Microsoft Dynamics
Intermediate
Managing IT Projects
Intermediate
Managing IT Projects
Intermediate
Technical Support
Expert
Technical Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Requirements Analysis
Expert
Requirements Analysis
Expert
Media Creation
Intermediate
Media Creation
Intermediate
Organisation
Expert
Organisation
Expert
Documentation
Expert
Documentation
Expert
Customer Relationship Management (CRM)
Intermediate
Customer Relationship Management (CRM)
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
PowerPoint
Expert
PowerPoint
Expert
Microsoft Power BI
Intermediate
Microsoft Power BI
Intermediate
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Microsoft Office 365
Intermediate
Microsoft Office 365
Intermediate
SharePoint Administration
Expert
SharePoint Administration
Expert
FlowForma
Expert
FlowForma
Expert
Windows 10 Administration
Expert
Windows 10 Administration
Expert
Windows Server 2016
Intermediate
Windows Server 2016
Intermediate

Languages

English
Native Speaker

Training and Certifications

Certifications
Checkpoint CCSA
Jul 2013
Show credentials

Hobbies

  • Travelling
  • Healthy Eating and Lifestyle
  • Film and TV Series
  • Video Games
  • Producing Music