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Sean Daly, Project Manager-Process Development

Sean Daly

Project Manager-Process Development·Uniphar Group

United Arab Emirates

Bachelor's degree, Computer Systems Management

Work experience

Total years of experience: 14 years, 6 months

Project Manager-Process Development

January 2017 - Present

Uniphar Group

Ireland

January 2017 - Present

Plan, lead and execute projects to drive forward digital transformation in an expanding industry leading company. Lead a team of 4 to develop their IT Support skills and achieve business IT targets. Deliver project-related updates and feedback to senior management. Arrange regular meetings with staff and top management to improve project productivity. Produce user guides and documents for all processes as well as hosting training sessions to promote my creativity.

Key Achievements:

Individually led a large project by developing 50 procedures across multiple departments such as new employee on-boarding process by using FlowForma.

Led a project to increase the operational efficiency of company to deliver product to customers. Upgraded PPCs to communicate with product management software by getting new hardware devices across the warehouse and building a new terminal server farm.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

Process Development Engineer

January 2014 - January 2017

Uniphar Group

Ireland

January 2014 - January 2017

Managed building, testing and deployment of several business processes on FlowForma across the business. Presided all training sessions for hundreds of staff on using different platforms to improve overall performance. Performed User Acceptance Testing (UAT) as well as generated detailed documents and user guides.

Key Achievements:

Designed process flow to achieve project-related tasks while effectively communicating with department function leads and business managers.

Logged 100, 000+ individual process tickets and developed end-to-end 80 processes including the full IT service desk for the business.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

IT Technical Support Engineer

August 2013 - January 2016

Uniphar Group

Ireland

August 2013 - January 2016

Managed multiple IT systems to ensure operational efficiency. Provided end to end IT support across a wide product suite. Building and configuring computer hardware and software systems. Creating documentation on IT processes and user guides for over 500 staff. Lead print solution engineer. Lead (PPC) wearable device engineer. Constant liaising with support vendors for hardware/software upgrades.

Key Achievements:

Upgraded all the printers across the business as well as delivered, configured, and deployed 50+ printers, along with a new server to manage the new print solution.

Efficiently worked as Lead Process Developer.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

IT Technical Support Engineer

July 2012 - August 2013

Data Solutions

Ireland

July 2012 - August 2013

Oversaw all aspects of IT security, support and virtualisation as well as co-ordinated timely replacement of failed hardware. Delivered impeccable support to vendors such as Microsoft, RSA, Citrix, Symantec, and Checkpoint in the Irish channel. Fostered strong work relations with business partners, senior management, and co-workers.

Key Achievements:

Addressed and resolved all technical issues related to hardware and software via phone, email and remote sessions.

Configuring firewall solutions for medium sized partner companies
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

January 2010 - June 2010

Cardinal Health

Ireland

January 2010 - June 2010

Duties included setup of private network, remote administration of
health care systems. Gained valuable experience in private networking.
Company industry:
Pharmaceutical Manufacturing
Job role:
Information Technology

Education

Institute of Technology Carlow

June 2012

June 2012

Bachelor's degree, Computer Systems Management

Ireland

GPA (percentage): 75%

GPA (percentage): 75%

Computer Systems Management degree. Full completion with a merit

Athlone Institute of Technology

June 2007

June 2007

Higher diploma, Electronics and Computer Engineering

Ireland

GPA (percentage): 70%

GPA (percentage): 70%

Electronics and Computer Engineering. Course full completion with merit

Bayt.com tests

English for Business Skills Test

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Administrative and Support Service

Skills

Project Management

Expert

IT Technical Support

Expert

Team Management

Expert

Process Development

Expert

Business Analysis

Expert

Management

Intermediate

Design

Intermediate

Customer Service

Expert

Problem Solving

Expert

Team Leadership

Expert

Active Directory

Intermediate

Microsoft Exchange

Intermediate

Business Process Development

Expert

MacOS

Expert

Presentation Skills

Intermediate

Team Management

Intermediate

Checkpoint Securit

Intermediate

Trello

Expert

Coaching

Intermediate

Process Engineering

Expert

Digital Transformation

Expert

Business Process Design

Expert

Windows Server

Intermediate

Ableton Live

Expert

User Acceptance Testing

Expert

Business Process

Expert

Public Speaking

Intermediate

Project Management

Intermediate

User Experience (UX)

Intermediate

Technical Documentation

Intermediate

Microsoft Project

Intermediate

Virtualisation

Intermediate

Project Planning

Intermediate

Microsoft Office

Expert

Microsoft Visio

Expert

Training

Intermediate

Microsoft SCCM

Intermediate

Microsoft Dynamics

Intermediate

Managing IT Projects

Intermediate

Technical Support

Expert

IT Technical Support

Expert

Requirements Analysis

Expert

Media Creation

Intermediate

Organisation

Expert

Documentation

Expert

Customer Relationship Management (CRM)

Intermediate

Microsoft Excel

Expert

PowerPoint

Expert

Microsoft Power BI

Intermediate

Adobe Photoshop

Intermediate

Microsoft Office 365

Intermediate

SharePoint Administration

Expert

FlowForma

Expert

Windows 10 Administration

Expert

Windows Server 2016

Intermediate

Process Development

Expert

Business Analysis

Expert

Languages

English

Native Speaker

Training and Certifications

Certifications
Checkpoint CCSA
Jul 2013

Hobbies and interests

Travelling
Healthy Eating and Lifestyle
Film and TV Series
Video Games
Producing Music