Mohamed Abdelfatah seif Ahmed, Data Entry Specialist

Mohamed Abdelfatah seif Ahmed

Data Entry Specialist

Gulf Group For Mechanical and Electrical Work

Location
Kuwait - Hawali
Education
Bachelor's degree, law
Experience
14 years, 7 Months

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Work Experience

Total years of experience :14 years, 7 Months

Data Entry Specialist at Gulf Group For Mechanical and Electrical Work
  • Kuwait - Hawali
  • My current job since June 2016

- Issue repairing, new contract and renew contract invoices in Oracle
- Prints monthly statements and sends to customers.
- Answer phone calls and redirect them when necessary
- Track inventory of office supplies and order more when necessary
- maintain databases
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Collects payments by accepting cash, check, or charge payments from customers
- Invoice management
- Make contract paper.
- Maintain annual leave schedule and coordinate with hr department
- Follow up for collect money
- Receive and forward communications to different staff and departments
- Work with accounting departments to process invoices, make payments, and track receipts

Data Entry Specialist at Gulf Group co
  • Kuwait - Al Kuwait
  • My current job since January 2021

Financial Payable section

Customer Service at Macdonalds
  • Kuwait - Al Kuwait
  • December 2014 to May 2016
Customer service representative at Vodafone - Egypt
  • Egypt - Cairo
  • November 2011 to November 2014

Responsible for ensuring that customer Enquirers resolved at first point of Contact, unless specialist knowledge or further investigation is required. Doing this By using judgment and taking decisions within established procedures for each Enquiry .

Duties:
• Responding promptly to customer enquiries in person or via telephone, letter, and e mail
• always in a professional & efficient manner
• Processing orders, forms, applications and requests for information.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all the company's products, services and procedures.
• Directing requests and unresolved issues to other colleagues.
• Maintaining up to date paper and computer based files and administrative systems.
• Promoting the company’s products and services to customers.
• Handling objections professionally.

Sales at Electro Misr International
  • Egypt - Cairo
  • October 2009 to October 2011

Sale of the company products
centrals surveillance cameras
security gates
Hours fingerprint

Education

Bachelor's degree, law
  • at Benha University
  • October 2009

Specialties & Skills

Working Under Pressure
Rational Team Concert
Communication Skills
Customer Interactions
Computer Service
customer service
Mobility and ability to work under pressure.
Microsoft Excel ,Word
Team working skills
The ability to work in a fast paced and varied environment
• Excellent communicator, Good problem solver, Attention to detail, Team player.
Internet

Languages

English
Intermediate

Training and Certifications

(Word, excel, Access, power point) & Internet. (Training)
Training Institute:
ICDL
Date Attended:
July 2011

Hobbies

  • Internet