Operations Manager
GODIEZ-Tunisia
Total years of experience :14 years, 10 Months
• Production Management Human Capital Planning Workload Capacity
• Management Human Capital Management Workstation Optimization
• Interdepartmental Coordination (HR, Training, Quality, and Production)
• Production Management
• P&L: Profit and Loss Account
• TCO: Total Cost of Ownership
• Service Quality Process (SMQ)
• Workload Capacity Management
• Planning
• Developing, tracking, and analyzing KPIs (Key Performance Indicators)
• Identifying skills and workforce needs, incorporating a forward-looking vision
• Human Capital Management
• Production Management
• Contract Negotiation
• P&L: Profit and Loss Account
• TCO: Total Cost of Ownership
• Service Quality Process (SMQ)
• Workload Capacity Management
• Planning
• Developing, tracking, and analyzing KPIs (Key Performance Indicators)
• Identifying skills and workforce needs, incorporating a forward-looking vision
• Interdepartmental Coordination (HR, Training, Quality, and Production)
• Human Capital Management
SFR: Fixed, Mobile, Box
• Senior Team Leader (2008-2010): Managed team leaders and acted as a coordinator between production and training-quality departments.
• Team Leader (2006-2008): Managed a promo-line team and an Up-Selling team.
• Sales Agent (2005-2006): Direct sales and registration of fixed
telephone packages.
Marketing Hôtelier : Stratégies de marketing pour l'industrie hôtelière, branding, développement de produits et de services, recherche de marché, relations publiques, Gestion des Services Alimentaires et de Restauration : Planification des menus, gestion des coûts alimentaires, service à la clientèle, gestion des restaurants et des bars, etc. Gestion de l'Hébergement : Gestion des chambres, réservations et gestion des arrivées et des départs, contrôle des opérations d'accueil, gestion des installations d'hébergement, etc.
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