Operations Officer
CBC International Metals Ltd.
Total years of experience :15 years, 10 Months
• Ensured the implementation of operational policies covering all areas of shipping section so that all relevant procedural and logistical processes are correctly fulfilled while delivering excellent service to customers to maintain wide productivity and reduced cost and time. • In-charge of the movement of shipments; booking, origin to destination, import/export, domestic. • Liaised with common carriers (sea, air, and land) for schedules, arrivals, pick-ups and deliveries of shipments. • Worked closely with custom brokers, forwarders, inspection agencies, and insurance companies for relevant requirements and issues. • Shipments monitoring (outbound/inbound) from warehouse to warehouse (Release and Deliveries) • Oversee shipping documents (Sales Invoices, Certificate of Origin, Packing List, Pre-Shipment Certificates, Export Manifest, Cargo Insurance, Bills of Lading, Delivery Orders, Custom Clearance) • In-charge of bank LCs, payment monitoring and follow-up. • Dealt in all modes with Key Account Customers for country export/import rules, deliveries, payment and for other logistical and shipping issues. • One of the key people in Sales, Inventory, Costing & Pricing. • Worked closely with the Sales Manager for costing/pricing and for sales contracts and Inco terms. • Reviewed Purchase Orders from customers commensurate to stock quality and availability in coordination with our warehouse personnel. Tracked and kept records of Inventory for sales or deliverables. • Prepared monthly reports which would include shipment summary and value, payments and market trend. • In-charge of the procurement of heavy equipment and metal recycling machinery for the company. Achievements: • Proposed, initiated and implemented the online booking of shipments that had cut production time and cost to about 60% and had shipped efficiently an average of 18 containers in a month with almost zero shipping problems as a result. • Generated a yearly average of USD $20 Million worth of shipments taking into consideration the scale and size of the company and P&L.
Carried out various secretarial and organizational duties for executives and managers. Assisted on the daily tasks in the overall operations essential for the smooth run of the company.
In-charge of insurance policies and requirements for the company’s shipments (Marine/Cargo Insurance), vehicles such as private cars and commercial vehicles (Motor Insurance), Health/Medical Insurance for the employees, WC cases as as well as Fire and Property Insurance.
• Insurance (policy and proposal review & interpretation, rate & premiums negotiation, claims notification and documentation, renewals and new policies, coordination with insurance companies, and related filing)
• Trading licenses renewals and filing (Commercial Registration, Chamber of Commerce, SAGIA etc.)
• Managed employees’ attendance, visas, vacations, tickets/bookings and files.
• Resume evaluation, preliminary job interviews of applicants (local and abroad)
• Document processing, dispatching and receiving (emails, correspondence, contracts, quotation, POs, proposals)
• Invoices (preparation, receiving, compiling)
• Office Supply Management (budget, monitoring, purchasing and maintenance)
• Arranging executives’ appointments, travel, meetings and calendar.
• General administrative tasks (word processing, spread sheets, filing, scanning etc.)
• Presentations and reports, electronic and physical filing
• Lease and Rent maintenance and payments.
• Handled confidential matters within the organization
• Handled general queries or customer care and handling
- Handled in-bound calls from customers of Cricket Wireless, a telecommunications company based in the US with regard to subscription, payments, complaints and other related inquiries.
- Provided technical assistance to subscribers.
- Placed out-bound calls to subscribers when necessary to produce the best customer satisfaction.
Achievement: Had been consistently listed as one of the top customer service representatives.
Legal/Recovery
• Served as an Executive Assistant to the Legal Adviser of the company.
• Prepared all kinds of legal documents such as complaints, affidavits, demand letters and legal correspondence.
• Conducted interviews to assureds and third party claimants and attended preliminary court hearings clothed by a Special Power of Attorney signed by my superior.
• Liaised with government offices and agencies like The Philippine Insurance Commission and Philippine National Police for special cases.
• Attended hearings, meetings and mediation in recovery cases from and against other insurance companies, compiled reports and opened corresponding files.
Claims
• Investigated, evaluated, negotiated and moderated claims.
• Provided timely service, which ensured prompt and fair settlement of claims in accordance with company policies and guidelines. Gathered, compile, scrutinized and dispatched documents as needed.
• Interpreted insurance policies and contracts, established and adjusted reserves in accordance with company policies and guidelines
• Developed plans for investigation of claims and gathered all necessary documents and information
• Liaised with adjusters, claimants, the insured, and other relevant parties to determine liability and coverage
• Maintained proper files for claims by collecting and organizing all relevant documents and set up new claims using the company software system
• Analyzed bordereau
• Handled all telephone inquiries regarding policy coverage or claims and provided information as requested
• Recommended payments after careful scrutiny, processed cheques after approval of claims manager.
• Completed company reports as required
• Kept up to date with insurance product knowledge as well as appraisal and investigation techniques and services
• Other support duties and functions of the department as assigned.
I finished 2 years of Bachelor of Arts major in Psychology and was a consistent Dean's Lister. Had served as President of the Psychological Society of the university for 1 term.
I finished 2 years of AB/English and was a consistent Dean's Lister