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Selvi Balan, Personal Assistant to GM

Selvi Balan

Personal Assistant to GM·Manhatan International Cargo LLC

United Arab Emirates

Master's degree, English Literature

Work experience

Total years of experience: 10 years, 6 months

Personal Assistant to GM

November 2015 - December 2017

Manhatan International Cargo LLC

Dubai, United Arab Emirates

November 2015 - December 2017

 Provide secretarial and administrative support to the General Manager which includes official documents, correspondence and other materials
 Coordinate arrangement of meetings, internally and externally
 Ensure the smooth and efficient running of the department’s daily operations
 Prepare presentation materials for the perusal of General Manager during meetings and conferences
 Set up and maintain filing systems. Maintaining the attendance register. Liaison with internal and external contacts
 Provide on-job training and guidelines to newly joined administrative and secretarial task.
 Managing Corporate Monthly Sales Report.
 Provide assistant and support in any other related tasks as and when required

Company industry:
Shipping
Job role:
Administration

Sales Co-ordinator

March 2014 - August 2015

W J Towell & Co LLC

Dubai, United Arab Emirates

March 2014 - August 2015

 Providing business support to the Sales Team and managing all the sales related activity of the company.
 Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
 Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
 Promoting companies products & services to identified and prospective clients.
 Resolving any sales related issues with customers.
 Completing the administrative needs of the Sales Department.
 Responding to sales queries via phone, e-mail and in writing.
 Accurately analyzing and assessing statistical data.
 In charge of preparing quotation for different products.
 Maintaining Customer Purchase Order and executing in time.
 Coordinating with accounts for generating Invoice against each purchase order.
 Generated, reviewed, and managed corporate monthly sales activity report.

Company industry:
FMCG
Job role:
Support Services

Secretary

December 2010 - July 2012

Manhatan International Cargo LLC

Dubai, United Arab Emirates

December 2010 - July 2012

Provide secretarial and administrative support to the General Manager.

Company industry:
Shipping
Job role:
Secretarial

Manager

June 2005 - July 2010

SPA Capital Services Limited

Chennai, India

June 2005 - July 2010

• Recruited and sourced mid to senior level executives in a variety of disciplines including sales, marketing, business development and financial candidates.
• Developed and managed recruitment process and set expectations to client and our internal team appropriately.
• Utilized cold call passive candidates.
• Collaborated with hiring managers on staffing needs.
• Established and maintained employee files.
• Facilitate the assessment and selection process.
• Developed step-by-step approach to source and recruit top candidates by utilizing online resources
• Determined most qualified candidates and made recommendations to hiring managers.
• Proficient at bringing recruitment offers to a successful close
• Categorize Sub-Brokers into A, B & C for brokerage & incentives distribution.
• Review the performance of the all Sub-Brokers on regular basis.
• Handled a team of 5 members. Maintaining MIS for management review.
• Achieved recruiting 50 worthy sub brokers in a short span of time.
• Interpreted HR policies & procedures for hiring new employees.
• Establish and maintain computer records, including recruitment files and tests, general files and other information.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Madras Christian College

May 2005

May 2005

Master's degree, English Literature

India

Gained nearly 60% in M.A. English Literature. Gained more than 65% and secured 3rd grade in B.A English Literature

Skills

Management
Expert
Management
Expert
Customer Relations
Expert
Customer Relations
Expert
Employee Relations
Expert
Employee Relations
Expert
Administration
Expert
Administration
Expert
Planning and Organizing
Expert
Planning and Organizing
Expert
Diploma in Computer Applications
Expert
Diploma in Computer Applications
Expert
Typing Skills
Expert
Typing Skills
Expert
Management
Expert
Management
Expert
Customer Relations
Expert
Customer Relations
Expert
Employee Relations
Expert
Employee Relations
Expert
Administration
Expert
Administration
Expert
Planning and Organizing
Expert
Planning and Organizing
Expert

Languages

English

Expert

Tamil

Expert

Hindi

Beginner

Malayalam

Intermediate

Memberships

0

0

January 2011

Hobbies and interests

Listening to music, Spending time with Kids