IT Technical Support
Via Technology International DMCC
Total years of experience :11 years, 1 Months
• Handling IT infrastructure and Help Desk and Visit Support to multiple Branch Offices.
• Configuring and administration of DHCP, DNS, ADS.
• Configuration Network printer and troubleshooting.
• Sharing Folders, Planning and Assigning NTFS Permissions. System Policies.
• Installation and maintenance of local domain and network \[Windows Server OS (2008, 2008-R2 & 2012-R2)\].
• Firewall configuration and maintenance of Sonic Wall (TZ105, 300)\].
• Using a variety of software such as Microsoft Office, Remote-Desktop, Team Viewer, Any Desk, VNC Viewer, Quick Heal Total internet security and Kaspersky endpoint security.
• Maintenance of Server, Firewall, Switches, Routers, PC’s & Laptops
• CCTV surveillance system and Biomatrix Time Attendance configuration and maintenance.
• Installation and configuration of Grand stream PABX system (UCM6104 and GXE5028).
• Configure and adding Email Account in Outlook (POP & IMAP) and Email server.
• Protecting Entire Network from Ransom ware, Malware, Virus attack.
• Managing Data Backups on Cloud and NAS devices & Restores.
• Installing software upgrades and security patches, and monitoring for Intrusion signs.
• Managing Petty cash and sending updates on daily basis.
• Taking regular call and attending meeting on request with clients.
• Mailing to clients for agreement renewal and contract.
• Preparing monthly salaries for employees.
• Follow up with CEO for meeting and other duties.
• Doing PRO services upon request like going to Tas-heel and Amir for employees visa (renewal or Cancellation
or New Visas).
• Collecting Document and Cheques from client.
• Depositing Cheques in Company accounts.
• Office Ejari renewal, Contract renewal.
• Managing other office related works.
• Installation and maintenance of local domain andnetwork \[Windows Server OS (2008, 2008-R2 & 2012-R2)\]
• Firewall configuration \[FortiGate (30E, 60E, 92D & 100E, FortiAP 24D), Sonic Wall (TZ 105, 300)\].
• Configuring VLAN connection through Firewall to Firewall and Firewall to Router.
• Using a variety of software such as Microsoft Office, Remote-Desktop, Team Viewer, Any Desk, VNC Viewer, Quick Heal Total internet security, Seqrite endpoint security and Kaspersky endpoint security.
• Maintenance of Server, Firewall, Switches, Routers, PC’s &Laptops
• CCTV and security surveillance system maintenance.
• Installation and configuration of Panasonic PABX system.
• Configure and adding Email Account in Outlook (POP & IMAP) and Email server.
• Protecting Entire Network from Ramsome ware, Malware, Virus attack.
• Managing Data Backups on Cloud and NAS devices & Restores
• Installing software upgrades and security patches, and monitoring for Intrusion signs.
• Making website Live (Creating Hosting and Domain).
• Changing DNS of Hosting online.
• Add Product, Content, Banner Images updating and re-correction .
• Blasting SMS & Emails through online marketing software.
• Managing the day-to-day operations of the office.
• Organizing and maintaining files and records.
• Planning and scheduling meetings and appointments.
• Managing projects and conducting research.
• Preparing and editing correspondence, reports, and presentations.
• Making travel and guest arrangements.
• Providing quality customer service.
• Working in a professional environment.
• Managing the day-to-day operations of the office.
• Organizing and maintaining files and records.
• Planning and scheduling meetings and appointments.
• Managing projects and conducting research.
• Preparing and editing correspondence, reports, and presentations.
• Making travel and guest arrangements.
• Providing quality customer service.
• Working in a professional environment.
Passed Graduation Examination