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Shaban Julius, customer service representative

Shaban Julius

customer service representative ·Bangwe 1 Retail Shop

Malawi

High school or equivalent, general education

Work experience

Total years of experience: 5 years, 5 months

customer service representative

January 2023 - Present

Bangwe 1 Retail Shop

Blantyre, Malawi

January 2023 - Present

- Managed 50+ daily customer inquiries via phone, WhatsApp Business, and in-person with 95% satisfaction rate
- Resolved customer complaints regarding products, billing, and service issues in fast-paced retail environment
- Processed payments, handled cash, and maintained accurate daily sales records using MS Excel
- Updated customer data in CRM systems and handled data entry/filing of important documents
- Trained 2 new staff members on customer service protocols and complaint handling procedures
Company industry:
Retail & Wholesale
Job role:
Sales

customer service representative

January 2020 - December 2021

Uncle Patrick Shop

Blantyre, Malawi

January 2020 - December 2021

- Delivered front-line customer support for 30-40 customers daily, ensuring repeat business
- Handled product recommendations, after-sales support, and mobile money transactions
- Utilized MS Excel for inventory tracking and daily sales reporting to management
- Resolved customer payment issues and maintained professional communication via phone
Company industry:
Retail & Wholesale
Job role:
Sales

customer service representative

January 2020 - December 2021

Uncle Patrick Shop

Blantyre, Malawi

January 2020 - December 2021

- Delivered front-line customer support for 30-40 customers daily, ensuring repeat business
- Handled product recommendations, after-sales support, and mobile money transactions
- Utilized MS Excel for inventory tracking and daily sales reporting to management
- Resolved customer payment issues and maintained professional communication via phone
Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service representative

January 2020 - December 2021

Uncle Patrick Shop

Blantyre, Malawi

January 2020 - December 2021

- Delivered front-line customer support for 30-40 customers daily, ensuring repeat business
- Handled product recommendations, after-sales support, and mobile money transactions
- Utilized MS Excel for inventory tracking and daily sales reporting to management
- Resolved customer payment issues and maintained professional communication via phone
Company industry:
Retail & Wholesale
Job role:
Sales

customer service representative

January 2020 - December 2021

Uncle Patrick Shop

Blantyre, Malawi

January 2020 - December 2021

- Delivered front-line customer support for 30-40 customers daily, ensuring repeat business
- Handled product recommendations, after-sales support, and mobile money transactions
- Utilized MS Excel for inventory tracking and daily sales reporting to management
- Resolved customer payment issues and maintained professional communication via phone
Company industry:
Retail & Wholesale
Job role:
Sales

customer service representative

January 2020 - December 2021

Uncle Patrick Shop

Blantyre, Malawi

January 2020 - December 2021

- Delivered front-line customer support for 30-40 customers daily, ensuring repeat business
- Handled product recommendations, after-sales support, and mobile money transactions
- Utilized MS Excel for inventory tracking and daily sales reporting to management
- Resolved customer payment issues and maintained professional communication via phone
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Bilal Darul uloom

July 2019

July 2019

High school or equivalent, general education

Malawi

Bilal Darul uloom

July 2019

July 2019

High school or equivalent, general education

Malawi

Bilal Darul uloom

July 2019

July 2019

High school or equivalent, general secondary education

Malawi

Bilal Darul uloom

July 2019

July 2019

High school or equivalent, general secondary education

Malawi

Bilal Darul uloom

July 2019

July 2019

High school or equivalent, secondary education (

Malawi

Skills

customer service,,cummincation skill ,, administrative support ,, data entry,, Microsoft word
Intermediate
customer service,,cummincation skill ,, administrative support ,, data entry,, Microsoft word
Intermediate
team work ,, Microsoft excel,, email communication, tell phone handling team management,
Intermediate
team work ,, Microsoft excel,, email communication, tell phone handling team management,
Intermediate
Sales
Beginner
Sales
Beginner
Customer Service
Beginner
Customer Service
Beginner
calendar management ,,team work,, problem solving
Intermediate
calendar management ,,team work,, problem solving
Intermediate
Sales, customer service, cleaning and house keeping, warehouse work, communication, team work
Intermediate
Sales, customer service, cleaning and house keeping, warehouse work, communication, team work
Intermediate
PA
Intermediate
PA
Intermediate
commication
Intermediate
commication
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BOOKKEEPING
Intermediate
BOOKKEEPING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
WILLINGNESS TO LEARN
Intermediate
WILLINGNESS TO LEARN
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
HONESTY
Intermediate
HONESTY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate

Languages

English
Expert
Arabic
Intermediate
Swahili
Expert

Training and Certifications

Training
personal assistant skills
Bilal Darul uloom
Mar 2023