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Karim Magdy Shabana, area supervisor

Karim Magdy Shabana

area supervisor·Tea And Sesame Cafe

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 6 years, 6 months

area supervisor

March 2024 - Present

Tea And Sesame Cafe

Riyadh, Saudi Arabia

March 2024 - Present

• Manage daily operations across 7 branches, ensuring compliance with SOPs and quality
standards.
• Lead, train, and supervise 60+ employees across multiple locations.
• Monitor KPIs and performance metrics to improve productivity and service quality.
• Achieved 18% revenue growth and reduced operational costs by 16% within one year.
• Oversee staff scheduling based on business forecasts and peak hours.
• Ensure high levels of customer satisfaction and resolve escalations effectively.
• Supervise inventory control and coordinate with suppliers to maintain stock levels.
• Conduct regular team meetings and performance evaluations.
• Improved customer satisfaction scores through service quality monitoring and team coaching.
• Support new branch openings and operational setup.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Cafe Supervisor

December 2019 - January 2024

Orouba Company For Coffee Industry

Mansoura, Egypt

December 2019 - January 2024

• Assist with staffing/scheduling requirements for the outlet.
• Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis.
• Responsible and efficient control on inventory and products.
• Daily discussion with outlet manager about sales and target.
• Responsible for cash handling, safe verification and daily deposits for multiple Locations.
• Order supplies to stock inventory.
• Maintain a positive and professional approach with coworkers.
Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Mansoura University

August 2021

August 2021

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 82%

GPA (percentage): 82%

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Teamwork
Expert
Teamwork
Expert
Recruitment
Expert
Recruitment
Expert
Computers
Expert
Computers
Expert
Office Administration
Intermediate
Office Administration
Intermediate
Office Management
Expert
Office Management
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Training
Intermediate
Training
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Employee Relations
Expert
Employee Relations
Expert
HR Management
Expert
HR Management
Expert
Project Management
Expert
Project Management
Expert
Business Development
Intermediate
Business Development
Intermediate
Purchasing
Beginner
Purchasing
Beginner
Marketing
Intermediate
Marketing
Intermediate
Payments
Intermediate
Payments
Intermediate
Operation
Intermediate
Operation
Intermediate
Coffee
Expert
Coffee
Expert
Hospitality
Expert
Hospitality
Expert
Retail
Expert
Retail
Expert
Market Research
Intermediate
Market Research
Intermediate
Quality Assurance
Expert
Quality Assurance
Expert
Mass Recruitment
Expert
Mass Recruitment
Expert
Onboarding
Intermediate
Onboarding
Intermediate
Materials
Expert
Materials
Expert
Recruitment Operations
Expert
Recruitment Operations
Expert
Receiving
Intermediate
Receiving
Intermediate
Order
Expert
Order
Expert
Supervising
Expert
Supervising
Expert
Material Handling
Expert
Material Handling
Expert
Procurement
Intermediate
Procurement
Intermediate
New Store Development
Expert
New Store Development
Expert
attention to details
Expert
attention to details
Expert
Mail
Expert
Mail
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Interviewing
Expert
Interviewing
Expert
Hiring
Expert
Hiring
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
ADAPTABILITY
Beginner
ADAPTABILITY
Beginner
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
CRITICAL THINKING
Beginner
CRITICAL THINKING
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
Administration
Expert
Administration
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Teamwork
Expert
Teamwork
Expert
Shipping
Intermediate
Shipping
Intermediate
Microsoft PowerPoint
Beginner
Microsoft PowerPoint
Beginner
Oracle HR
Intermediate
Oracle HR
Intermediate
Planning
Expert
Planning
Expert
Auditing
Intermediate
Auditing
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Finance
Intermediate
Finance
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Mobile
Intermediate
Mobile
Intermediate
Management
Expert
Management
Expert
Export
Intermediate
Export
Intermediate
Financial Accounting
Intermediate
Financial Accounting
Intermediate
Preparation
Expert
Preparation
Expert
Problem Solving
Expert
Problem Solving
Expert
Time Management
Expert
Time Management
Expert
Sales
Expert
Sales
Expert
Petty Cash
Intermediate
Petty Cash
Intermediate
Payroll
Expert
Payroll
Expert
Logistics
Intermediate
Logistics
Intermediate
Team Leadership
Team Leadership
Import
Intermediate
Import
Intermediate
Negotiation
Expert
Negotiation
Expert
Performance Management
Expert
Performance Management
Expert
Sourcing
Intermediate
Sourcing
Intermediate
Office Work
Expert
Office Work
Expert
Order Entry
Intermediate
Order Entry
Intermediate
Typing
Expert
Typing
Expert
Budgeting
Intermediate
Budgeting
Intermediate
Statements
Expert
Statements
Expert
Accounts Receivable
Intermediate
Accounts Receivable
Intermediate
Writing
Expert
Writing
Expert
Cashier
Expert
Cashier
Expert
Team Management
Expert
Team Management
Expert
Sales Growth
Expert
Sales Growth
Expert
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS METRICS
Intermediate
BUSINESS METRICS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE FORECASTING
Intermediate
REVENUE FORECASTING
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
POS
Expert
POS
Expert

Social profiles

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Effective Leadership
Business Communications
Sales Negotiation
Managerial Skills for New Managers
Sales Negotiation
Dec 2021
Hiring Staff
Dec 2022
Project Management Foundations
Dec 2021
HR Specialist- HRCI
Oct 2022
Effective Leadership
Mar 2021

Hobbies and interests

Reading