Electronics Engineer
Al Hamra Group
Total years of experience :11 years, 11 Months
•Providing services like pre-installation site surveys, installation, maintenance, post break down service of X-ray baggage inspection systems, metal detectors & trace detection equipment’s
•Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
•Reviews all logs for open issues and prepares formal reports to customers as necessary.
•Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
•Ensures that tools and test equipment are properly maintained and calibrated
•Seeks to provide technical support to customers and other service professionals as required.
•Maintains clear and concise business communication proficiency, both oral and written.
•Establishes and maintains a close relationship with senior level FSE's and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
•Exercises every available measure to control and minimize costs. •Carrying out periodical preventive & corrective maintenance..
•Imparting operator and technical trainings in Trace detection products.
• Carrying out the Site Acceptance Test (SAT) with the customer.
•Providing 24 X 7 Technical Support for all the automated (inline) X-ray scanners, Conventional X-ray scanners & Metal detectors, EOD robots for Presidential Guard, Presidential
• Computer hardware troubleshooting.
• Customer service.
• Fixing problems of customer computer.
• Connecting LAN connection
• Installing and configure Modem and Router
• PC assembling.
• Preparing quotation for customer.
• Peripherals installing
• Virus removing troubleshooting and software installation
• Printer, scanner and cabling.
• Answering phones in an professional manner
• Providing comprehensive secretarial clerical support to center staff and management
• Provide basic information to visitors
• Handling daily staff scheduling
• Process maintenance request, substituting for manager as needed