KM head for Consulting group
Wipro Technologies
Total years of experience :24 years, 0 Months
Knowledge Management (KM)
Strategized, executed & demonstrated tangible value KM can make across the global consulting organization. Helped improve operational efficiency of the business. Introduced tools like Desktop App that significantly improved user adoption.
- IP Consolidation: Played a key role in garnering Sales/Delivery kits. Structured in a way that’s easily searchable/traceable.
- Change Management: Built early credibility and transformed the belief that KM cannot be applied in a consulting world.
- Business Impact: Improved SME connect. Was challenged to evangelize offerings, success stories and TL across Wipro. In 7 months 93% of Wipro salesforce said they know CS better. Helped generate 37 leads. 7 converted into opportunities.
- Delivery Impact: Set-up K-harvesting for engagements, enabled project teams with SDKs that garners reusable component.
- Ops Impact: Built demand/revenue forecast tracker. Improved business predictability & saved 60% time of Finance team.
- Brand Building: Designed & rolled out newsletters, mailers, banners, and other campaigns. Created tutorials, conducted webinars/demos of tools/modules for stakeholders, and provided timely periodic updates on the progress.
- YOY Stats: 11x increase in traffic, 27x increase in unique visitors & 2x volume increase. Top quality content compliant with org-wide policies. Also consistently topped Central KM metrics across Wipro BU/SL from FY 13-15.
- SharePoint Platform: Built the consulting portal ground-up. Probably the best in Wipro in terms of content, IA & UX.
Creative Design Team (CDT)
The team provides graphics and design support to the global Consulting team.
- Redefined the approach to professionalize sales and delivery content, after taking over the role in Oct 2014.
- CSAT improved to 3.96/4. Team’s productivity improved by 21% and request volume increase by 24%.
- Brought renewed focus to the team in designing creatives & providing best-in-class formatting support.
Recognition: Distinctive Problem Solving Award Q3 '15. Keystone award for consistently performing above expectations Q3 '14.
Last 3 appraisal ratings: 4/5 (Excellent Contribution), 5/5 (Outstanding Contribution) and 4/5 (Excellent Contribution)
http://www.mindtree.com
Building & Reviving Communities of Practice across the organization
- Architected & revived MindTree’s CoP initiative leading to 10 tangible outcomes within a year.
- Community member participation (face-face & online) increased 9 times
- Active communities increased from 2 to 21%.
- MindTree Location: Bangalore (MindTree HQ). Relocated on company’s request in mid-2010
Brand Management
- Established a strong KM Brand successfully across the company with the help of KM collaterals, flyers, banners, posters, video montage, and newsletters - print as well as on digital media.
Setting up KM Function in a company (Aztecsoft, Pune) that was acquired by MindTree
- Evangelizing / Building KM awareness, Change Management, Stakeholder buy-in
- Branding & Promotion of KM tools & techniques
- Overhauling Library Management & Content Management System
- MindTree Location: Pune (India), Employee strength: 600
- Awarded ‘Outstanding Performer’ for 2009-10
http://www.patni.com
§ Change Management
- Leading the KM Program: Implemented an enterprise-wide KM Program, embedding a culture of shared learning & collaboration across the organization.
- Brand building: Created a knowledge brand within the organisation
- User Buy-in: Reaching out to different locations in propagating change within different BUs, via. Road shows, closed room sessions, location meets, mailers, workshops etc.
- Role-holders Buy-in: Engaging K-Champs, Location Evangelists & other stake holders to ensure the Change Management process happens gradually across the organization.
- Leadership Buy-in: Building KM business case for implementing renewed way of sharing & capturing knowledge, for getting the buy-in from the senior management.
- Content Management: Conceptualized & designed various KM supporting tools such as K-Maps, Starter Kits, collaterals, newsletters, guidelines documents, and KM Framework.
- Measuring KM effectiveness: Lead the knowledge audit process: creating methodology, questionnaire, analysis & preparation of audit report
- Presales: Creating a go-to-market plan and supporting presales team in responding to RFPs. Prepared high-level as well as detailed KM process architecture.
§ Technology & Portal Management (MOSS 2007)
- Product Management of web based Knowledge X’change portal - 15000 employees
- Build KM Tools: Adding new features and functionalities for effective collaboration between various functional & cross functional teams.
http://www.colayer.com
1. Product Management: 40 Software Engineers, 3 PL. (C++, HTML/XML & JavaScript)
Responsible for managing the entire Product life cycle. Leading Software Engineering team, maintaining product standards (server & client side) & Version Release.
- Instrumental in shaping up the product & making it user-friendly (UI).
- Mentoring cross-functional teams
- Conceptual & Functional specs, Product releases & Version upgrades.
- Schedule & Co-ordinate Product Plans.
- Lead the product launches based on native Colayer technology
- Responsible for entire Product Testing
2. Project Management: Managing & leading 2 key European projects (Eli Lilly & European Critical Care Foundation, Geneva)
- Eli Lilly’s CCE unit (http://xiprean.com): About 400 Pan-European employees use Colayer’s KM collaboration platform to communicate & share information across Europe. Revenue: $ 0.5 mil, 10 people
- revenue up by 25% in 24 months with limited resources
- Constant customer interaction: scaling up
- Proposing innovative solutions for process & functional improvements
3. International Exposure: Europe
- Project: Initiating CTMS cum KM project. Requirement gathering, analysis, process design, functional specs & implementation. This was done with an expert partner in the Health Care Industry.
- Marketing & Business Development
- Assisted the CEO in making the Business Plan
- Meeting potential Customers & maintaining Partners relations
- Interaction and presentation to potential Investors
- Understanding the market, business needs & pre-sales activities
- Events: Attending yearly Summer-School program for Eli Lilly
4. General Management & Company Operations:
§ Built organization from ground zero, conceptualizing & realizing strategic plans.
§ Overall Responsibility for improving the Top & Bottom line. Sales improved 3 times & Services doubled. Client base also increased from 5 to 18 in 3 months
§ Regular Interaction with Corporate Clients in terms of customized solutions for supply of Desktop PC, Workstation/Servers & other Hardware/Software requirements.
§ Also responsible for Advertising, Brand Promotion, Maintaining of Accounts, Purchase & liaisoning with Distributors/Importers.
§ Overall involvement in day-to-day running of business operations from enquiry generation to final installation & after sales support.
§ Leadership, direction and management of 3 sales & customer service employees.
§ Sustained strong revenue gains despite a fiercely competitive & declining market.
§ Cultivated relationships with customers in IT & Manufacturing industry, establishing company’s products & services, as well as uncovering new customer needs.
Key Achievements
§ Restructured the entire branch network in terms of automation, infrastructure & manpower as per the current market trend.
§ Total service response time improved from 65% to 90%, thereby ensuring total customer satisfaction by prompt and effective service.
§ Was promoted after 3 months of deputation to Branch Head, Customer Care unit.
§ Was the first youngest employee in VIL invited to participate in the Quality Meet.
§ Topped the half-yearly performance appraisal out of 34 MBA candidates selected throughout, in 2001 - 2002 fiscal.
Main Responsibilities: Videocon, Kenwood, Toshiba & Akai Products (26 Personnel)
§ To manage the entire service team effectively and efficiently with high level of team spirit and encourage revenue generation.
§ To coordinate with the Dealers/Distributors in the entire zone and ensure harmonious relations with them thereby boosting sales.
§ To satisfy the needs of the technicians, franchisees, dealers and other departments in the organization by providing the required assistance as and when required.
§ Systems Audit
§ Work involved designing of Control Valves and Actuators, its various trims, interaction with vendors, production, purchase, quality control, liaisoning and follow-up with overseas customers in UK and US.
§ Was also involved and responsible to design Valves, get approved and certified as per Indian Boiler Regulation, IBR 1950.
§ Have worked with CAD/CAM software’s like AutoCAD, I-DEAS Master Series 5 involving Design and Drafting, Simulation etc.
§ Have adequate exposure to various standards - API, BS, ASME/ANSI, ASTM, IS etc.
Wadia college
First class with distinction
First class throughout
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