IT & OPERATIONS DIRECTOR
International Cards Company
Total years of experience :22 years, 2 Months
• 15+ years of solid IT & Operations experience in Payment systems, Software analysis and development.
• Lead & Manage one of the most diversified and heterogeneous departments in a leading Public Share Holding company, with two divisions IT & Operations and four sub-divisions through initiating, developing and overseeing all the projects, processes, functions and procedures related to IT & Operations.
• Key member in TOP management team:
o Active member in vital company committees:
Chairman of the Business Continuity Committee.
Vice Chairman of the Policies and Procedures Committee.
Member of Strategic and Planning Committee.
Member of Procurement Committee.
Member of Disposal and Destruction Committee.
Member of MCI Operations Committee.
o Hold strategic, value-based discussions with C-suite executives and TOP management with focus on company-wide, holistic business view of operations and capitalizing on root cause analysis and creative problem-solving expertise to aggressively address business needs.
• Managing/Steering all critical projects related to IT & Operations on company level:
o Migration to full MasterCard CHIP Issuing and Acquiring
- The project was done fully in-house making it one of the most important success stories at ICC.
o JCB Chip acquiring
o Replacement of ICC’s Core Payment System/CMS into a Gartner rated, PA-DSS compliant system
• Creating a new processing & data center from scratch
• Increase ICC Services, Sensitive Data & Infra-structure stability, efficiency and availability
• Reduce IT Budget
• Strengthen ICC information & infrastructure security by adopting latest security standards in the industry named “PCI DSS”, and launching a PCI certification project with one of the largest companies in the market that offer this service.
• Drive operations automation and minimize human errors by creating, building the requirements and overseeing the in-house development of several critical applications
• Oversee and Manage all processes, functions and procedures related to IT & Operations:
o Daily Operations:
Start of Day.
Exchanging & Processing daily files
Card Production process
Full Merchants management
Validating, Approving and processing all system entries from all departments
Voice Authorization and Mail Order.
Reconciliation.
Administering IT Infrastructure (PCs, Servers, Network Components and Security Devices).
Administering DB’s.
Monitoring all systems logs and security systems activities.
System cases management
o Monthly Operations:
Cycle Closure
Monthly Reports distribution
o Quarterly Operations:
QMR
o Yearly Operations:
Managing, testing and implementing all system Mandates and Upgrades
• Restructuring and Expanding IT & Operations department.
• Championing ICC’s Legacy Payment system and creating several modules that maximized the services offered by this system
- 2001 - 2003
• Member of the Software Development team involved in creating the third generation of the companies Time Attendance and Access Control systems.
- 2003 - 2004
• Managing/Leading the Archiving System Development project including:
o System Analysis.
o System Development.
o Team Management.
o System Delivery and Implementation.
o Training.
Deployment & Implementation of the archiving system in Damascus Municipality where it is used as the main and only archiving system to archive all kinds of documents used within the Municipality
- Awarded the “Certificate for Extraordinary Student” by the Ministry of High Education during my fourth year for being one of the top three students. - In 2000 I represented my University in the sixth exhibition of Information Technology and Communication “SHAM 2000” with my forth year project named “Monitoring and controlling distributed and various stations by a network of smart sensors” - In 2001 I represented my University in the seventh exhibition of Information Technology and Communication “SHAM 2001” with my fifth year project named “Using the benefits of LAN networks in order to monitor and control PCs”