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Shadi Al Qadoumi, IT Support Engineer

Shadi Al Qadoumi

IT Support Engineer

Diyar United Company

Location
Kuwait - Al Farawaniyah
Education
Bachelor's degree, Information and computing technology
Experience
20 years, 7 Months

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Work Experience

Total years of experience :20 years, 7 Months

IT Support Engineer at Diyar United Company
  • Kuwait - Al Kuwait
  • My current job since January 2007

• Installing and configuring windows 2012
• Management Active directory, group policies and permissions.
• Management DNS and DHCP.
• Experience in virtualization environment using hyper V and VM ware.
• Print management and print server.
• Connecting remotely to servers and users.
• Programmer using python and java.
• Web development using PHP, HTML, CSS, and MySQL.
• Network troubleshooting.
• Computer and laptop troubleshooting.
• Deploy, maintain and manage the systems and networks.
• Installation of switch and servers physically inside cabinet with labeling.
• Installation and configuration switch and server.
• Installation and configuration wireless router.
• Planning TCP/IP networks and management with subnets.
• Basic server management.
• Installation of IP printer and shared printer.
• Data backup and restore.
• Deploy image by use Norton ghost and Acronis.
• Reporting faults and maintaining logs on servers and computers.
• Install and repair kiosk machine.
• Installation of magnetic door, push button and Card reader.
• Installation of camera and configuration.
• Installation of GPS Tracker.
• Repair and replace parts in laser printers, card printers, inkjet printers.

IT Technical Support at Mondial Company
  • Kuwait - Al Farawaniyah
  • October 2003 to October 2006

• Install windows, software and recovery data.
• Repair IC of motherboard, CD ROM and Hard Disk.
• Install and replace parts of computer and laptop.
• Windows and software programs troubleshooting.

Education

Bachelor's degree, Information and computing technology
  • at Arab Open University
  • July 2021

• Study programmer using python and java. • Study web development using PHP, HTML, CSS, and MySQL.

Diploma, MCSE Windows Server 2012 R2 Server Infrastructure
  • at United Arab Center
  • May 2016

1-Installing and Configuring Windows Server 2012. 2-Administering Windows Server 2012. 3-Configuring Advanced Windows Server 2012 Services. 4-Designing and Implementing a Server Infrastructure. 5-Implementing an Advanced Server Infrastructure.

Diploma, A+ Diploma program track
  • at Info Center
  • May 2003

• Study A+. • Study network+. • Study server+.

Specialties & Skills

Norton Ghost
+Endorse 1
Norton Utilities
+Endorse 1
Acronis
+Endorse 1
Inkjet
+Endorse 1
Install Base
+Endorse 1
Ability to work under pressure.
+Endorse 0
Remote support using Any Desk and TeamViewer.
+Endorse 0
Crimping network cables & Punching network cables.
+Endorse 0
Support for ministry software applications.
+Endorse 0
Excellent communication ability.
+Endorse 0
Excellent problem-solving and diagnostic skills.
+Endorse 0

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

CISCO - CCNA (Certificate)
Date Attended:
March 2022
Valid Until:
March 2025
Microsoft 365 Mobility and Security (Certificate)
Date Attended:
February 2022
Microsoft 365 Identity and Services (Certificate)
Valid Until:
December 2021
CISCO - CCNA (Certificate)
Valid Until:
January 2022
Fargo Authorized Service Provider Training (Training)
Training Institute:
HID Academy
Date Attended:
May 2015
Duration:
32 hours
IBM BladeCenter V5 (Certificate)
Date Attended:
October 2009
Microsoft Certified Professional (Certificate)
Date Attended:
October 2017
A+ (Certificate)
Valid Until:
January 2009
Network+ (Certificate)
Date Attended:
April 2016
Server+ (Certificate)
Date Attended:
August 2009