Operations Manager
Sobha
Total years of experience :10 years, 1 Months
Stay by Latinem by (SOBHA LLC), Dubai, United Arab Emirates
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Manage day to day operation in all aspects and departments at the Residences to ensure that our residents receive nothing, but the best experience Improve operational management systems, processes, and best practices.
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Residents’ relations from property handover, move in and day to day living and overlooking of all core services as outlined by the management and in line with the signed agreement/s with the key stake holders.
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Preparation and management of annual budget and all associated works for residences service charge budget.
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Managing all associated tender contracts resourced as part of the residences budget for residences.
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Perform administrative duties such as, but not limited to, departmental scheduling, overseeing purchase requests and monthly P&L \[profit and loss\] reconciliations.
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Liaison with the Owners Association Management Company, Hotel Management, OS&E \[operating supplies and equipment\] and procurement overview.
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Working with Finance to oversee internal, external and regulatory audit processes.
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Working with Talent & Culture to find the right talent in hiring and selection process and ensure the appropriate and on brand onboarding and succession planning of the employees.
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Managing the residences team to efficiently run the residences, as well as the contracted service providers to maintain the common areas and all other services that fall within the scope of services ensuring a superb and on brand service delivery at all times.
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Mentor, train & coach team members for their development, as well as monitor and evaluate team’s performance.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Understands the hotel's policy on guaranteed reservations and no-shows
• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about services, facilities, hours of operation, and local area & attractions..
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts
• Consistently offer professional, friendly and engaging service.
• Build rapport and establish brand loyalty through reservations process.
• Be able to cross sell different Fairmont properties and increase cross sell conversion.
• Determine Guest’s needs and quote the appropriate room and rate as per requirements.
• Assist Guests regarding hotel facilities in an informative and helpful way.
Processes reservations by mail, telephone or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the selling status, rates, and benefits of all packages plans.
Understands the hotel's policy on guaranteed reservations and no-shows.
Knows the type of rooms available as well as their location and layout.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Handling guest complaints and concerns in an efficient and timely manner.
•Detailed information regarding arrivals and room requirements.
•Greeting guests as they enter and exit the hotel
•Allocate rooms to all arriving guests
•Collect Guest feedback during guest departure along with his likes and dislikes