Customer Relationship Manager
Aramex Intl Ltd
Total years of experience :23 years, 10 Months
Duties including:
- Ensure best Sales structure to meet customer needs and capitalize on growth
- Set / Assist in setting Sales targets and monitor Sales performance against set targets
- Ensure a proper Sales sizing and all sales teams have enough resources to handle customers efficiently and effectively
- Ensure delivering revenues Vs targets reports on monthly basis to the General Manager.
Currently: Customer Service manager (two years):
1) Managing Customer Support experience both automated in Internet arena and on personal-touch environment.
2) Contact Center Management (Team of 16).
3) Managing Customer Service team (Team of 7).
4) Managing Service Outlet Desk (Team of 10)
Previously: Customer Account Team Leader (sales)
• Last Occupation: Call center Supervisor:
• Joined as Customer service agent, handling responsibilities of creating
and updating customer accounts, making greeting and welcoming calls,
handling all customers' requests in terms of use of the service.
•promoted to team leader managing team of four, making sales
presentations in case of individual sales and handling all customer
complaints. In brief; taking care of the whole business after sale is
executed.
Duties included: 1) Increasing operational efficiency by routing guest service
requests & queries to respective departments and follow through to ensure total
guest satisfaction.
2) Anticipating Guest service requests and take preventive measures by
identifying and resolving trivial service happening-like requests & queries.
3) Maintaining consistent high level of quality communication with all hotel
departments to deliver excellent service regarding guest inquiries about the
Hotel Facilities and the outside world
1) checking gust checks and vouchers of all income resources,
preparing revenue reports, final revenue audit reports and update the system
accordingly.
2) Managing a team of six employees, including preparing time schedules,
vacations plans and all other relative administrative jobs
Accounting and Auditing major (B.Com)