IT Support Engineer
Mesrkanloo International Exchange
Total years of experience :3 years, 9 Months
•Install, configure, and maintain computer systems, servers, and peripheral devices.
•Setting up Active Directory accounts for new users and creation of Group policies to enforce Domain and OU Level Security of Users and Computer objects.
•Office 365 user management by assigning licenses to appropriate users.
•Configuring and troubleshooting VLANs.
•Preparing fully configured PCs for the new joiners.
•Installing and troubleshooting printers, scanners, Emirates ID reader, Biometric reader, passport scanner, and Fujitsu document scanner.
•Configuration and troubleshooting of IP phones and upgrading to latest firmware.
•Responding in a timely manner to service issues and requests.
•Installing and upgrading Kaspersky anti-virus software to ensure security.
•Outlook Configuration and troubleshooting.
•Replacing IT equipment if necessary and keeping IT inventory up to date.
•Providing technical support for the ERP application for the new joiners.
•Assisting IT Manager in the maintenance of CCTV and biometric devices.
•Procure IT Assets via trusted suppliers and obtain competitive prices and warranty options.
•Responsible for managing advertising displays inside the company.
•Responsible for maintaining company website done using WordPress.
Installation and configuring operating systems, computer hardware and
applications.
• Responding to IT issues raised by company employees.
• Provide technical support on Desktop, Laptop, Printers, Scanners, etc.
• Installing software requested by the staff.
• Installing antivirus on new desktops and laptops.
• Setting user accounts through active directory
Installing and configuring computer hardware, software, systems, networks,
printers, and scanners.
• Cooperate with the team about deployment, support, and other IT-related tasks.
• Communicate with the client about their needs, issues & concerns.
• Diagnosing and solving or hardware and software faults.
• Setting up peripherals such as networked printers and scanners.
• Antivirus installation to desktops and laptops.
• Setting user accounts through active directory and configuring group policy.
• Outlook Configuration and troubleshooting.
• Replacing IT equipment if necessary.
• Responding in a timely manner to service issues and requests.
I have completed B. Tech in computer science and engineering. Then I have completed a course named python/perl full stack development from quest innovative solutions pvt ltd in calicut. Then I have as a junior software engineer in the same company i have completed the course.