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Shafihur Rahman, ICT Director

Shafihur Rahman

ICT Director·Tejoury

United Kingdom

Master's degree, MSc, Information Systems Engineering,

Work experience

Total years of experience: 23 years, 3 months

ICT Director

August 2019 - September 2023

Tejoury

Riyadh, Saudi Arabia

August 2019 - September 2023

The leading Saudi records & data management company, serving large financial institutions in KSA / Bahrain with 50 major Warehouses across the region managing billions of data/images. I have a passion for driving technology services & innovative solutions within scope, time and budget while ensuring seamless operations, and enhancing client experience across the GCC. I transformed Tejourys digital landscape by implementing state of the art solution with which image processing power increased from just 1 million daily to over 7 million per day, making it the single largest entity by volume in the Middle East.
Responsibilities:
• Led end-to-end IT strategy development and roadmap implementation.
• Manage IT ecosystem (infrastructure, cloud, applications, support & info-sec).
• Direct value stream-driven digital transformation initiatives.
• Manage ICT budget ($5 Million 2023) and reviewed cost sheets.
• Led key projects within scope, time, budget, SLA & KPI.
• Establish / manage the IT Department.
• Leverage lean, agile & ITIL principles in project and service delivery.
• Source and implement fit-for-purpose systems & tools.
• Lead & drive key projects/solutions within scope, time, budget, SLA & KPI.
• Manage, develops, train staff and identify and mentor future leaders.
• Evaluate opportunities and threats posed by disruptive technologies.
• Maintain / develop strong relationships with vendors: Google, IBM, MS etc.
• Implement best practice guidance & standards like ITIL, ITSM, ISO27K etc.
• Meet internal & regulatory requirements of NCA, SAMA and NDMO etc.
• Review / support RFP, RFI, Bids and Contracts, Vendor-Supplier performance.
• Review & approve Technical and Network Design Documents.
• Carry out Continual Service Improvement.

Company industry:
Financial Services

Head of Technical Services, Operations

September 2018 - June 2019

Cloudview Ltd

London, United Kingdom

September 2018 - June 2019

Specialized data surveillance company (used by Police & security forces across the UK) using smart technology to record & store video data in the Cloud, used by law enforcement agencies against criminal activities:
Responsibilities:
• Assure Cloudview’s successful achievement of commercial & IT operational goals & targets.
• Establish IT with robust Infrastructure, Application, Assembly & Assurance.
• Utilized ITIL processes, procedures, and governance.
• Implement / manage ITIL Processes/Functions.
• Establish client site survey to incorporate In building Solutions
• Establish / support transition processes, knowledge, change, deployment, asset management etc.

Company industry:
IT Services

IT Service Delivery & Improvement Manager

April 2015 - January 2018

Emirates Nuclear Energy Corporation (ENEC)

Abu Dhabi, United Arab Emirates

April 2015 - January 2018

The first nuclear power company in the GCC, and the first corporate organization to pass and win the ISO20000 accreditation in ITSM:
• Provided strategic SM support for the delivery of corporate business.
• Managed and improved on current, changed, and new services.
• Set up and managed CAB & eCAB and IT Service & Business Service Reviews.

Company industry:
Energy & Renewables

Senior Service Delivery Manager

October 2010 - March 2015

Emirates Integrated Telecommunications Company 'du'

Dubai, United Arab Emirates

October 2010 - March 2015

Responsibilities:
• Led IT Service Management for du’s Signature clients across the GCC.
• Deliver high-value managed services/solutions against agreed SLA/KPI for major clients such as Emirates Airlines, Jumeirah Group, Mubadala etc.
• Develop the Professional Services practice.

Company industry:
Telecommunications

Service Assurance Manager

November 2008 - September 2010

BT Global Data Centre Services

London, United Kingdom

November 2008 - September 2010

• Provided managed hosting capability for global clients / suppliers
• Improved working practices; reduced turnaround time from 3 to 1 day.
• Increased KPI achievement by 70% through better analysis & effective IM.
• Significantly improved Global Service Desk processes; savings of £250k p/a.
• Generated savings of £200k / annum to Change Management Process.

Company industry:
Telecommunications

Service Client Relations Account Manager;

September 2007 - November 2008

BT Group Finance

London, United Kingdom

September 2007 - November 2008

• Improved all aspects of the availability of IT services.
• Delivered / supported online client platforms including BTRetail./wholesale.com.
• Implemented ERP, i-Buy procurement tool.

Company industry:
Telecommunications

IT Project Manager

January 2007 - August 2007

BT NHS

London, United Kingdom

January 2007 - August 2007

• Project management / capacity planning involving data capture / asset validation for the NHS platform.

Company industry:
Telecommunications

Human Resources Project Manager

March 2006 - January 2007

BT Global Services

London, United Kingdom

March 2006 - January 2007

• Delivered HR requirements/managed bid resources for BT Global Services.

Company industry:
Telecommunications

Service Level Manager

July 2002 - March 2006

BT Wholesale

London, United Kingdom

July 2002 - March 2006

• Service management for BTWholesale.com products & services with a B2B user base of over 10, 000, & B2C user base in the tens of thousands

Company industry:
Telecommunications

Graduate Roles

November 1999 - July 2002

BT OneIT

London, United Kingdom

November 1999 - July 2002

 App Developer - developed / implemented BT.com digital platform.
 Business Analyst (FeaturNet Billing System).
 Solution Design for BTNet Dial IP product and services.

Company industry:
Telecommunications

Education

Univesity of Manchester Institute of Science and Engineering (UMIST)

January 2000

January 2000

Master's degree, MSc, Information Systems Engineering,

United Kingdom

The Manchester Metropolitan University

July 1997

July 1997

Bachelor's degree, Information Technology

United Kingdom

Skills

Service Delivery
Expert
Service Delivery
Expert
Service Assurance
Expert
Service Assurance
Expert
Data Center
Expert
Data Center
Expert
Project Management
Expert
Project Management
Expert
Cloud Computing
Expert
Cloud Computing
Expert
SERVICE DESK
Expert
SERVICE DESK
Expert
SERVICE MANAGEMENT
Expert
SERVICE MANAGEMENT
Expert
SERVICE DELIVERY
Expert
SERVICE DELIVERY
Expert
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
CAREER DEVELOPMENT
Expert
CAREER DEVELOPMENT
Expert
CATALOGUES
Expert
CATALOGUES
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
LEVERAGE
Expert
LEVERAGE
Expert
B2B
Expert
B2B
Expert
CAPACITY PLANNING
Expert
CAPACITY PLANNING
Expert
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
COM
Expert
COM
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ERP
Expert
ERP
Expert
GOVERNMENT
Expert
GOVERNMENT
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
Project Management
Expert
Project Management
Expert
Data Center
Expert
Data Center
Expert
Service Assurance
Expert
Service Assurance
Expert
Service Delivery
Expert
Service Delivery
Expert
Cloud Computing
Expert
Cloud Computing
Expert

Languages

Arabic

Expert

English

Expert

Hindi

Expert

Urdu

Expert

Training and Certifications

Training
ISO-IEC20000 ITSM Auditor
APMG

Recommendations

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Jul 2022

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