Shafihur Rahman

The leading Saudi records & data management company, serving large financial institutions in KSA / Bahrain with 50 major Warehouses across the region managing billions of data/images. I have a passion for driving technology services & innovative solutions within scope, time and budget while ensuring seamless operations, and enhancing client experience across the GCC. I transformed Tejourys digital landscape by implementing state of the art solution with which image processing power increased from just 1 million daily to over 7 million per day, making it the single largest entity by volume in the Middle East.
Responsibilities:
• Led end-to-end IT strategy development and roadmap implementation.
• Manage IT ecosystem (infrastructure, cloud, applications, support & info-sec).
• Direct value stream-driven digital transformation initiatives.
• Manage ICT budget ($5 Million 2023) and reviewed cost sheets.
• Led key projects within scope, time, budget, SLA & KPI.
• Establish / manage the IT Department.
• Leverage lean, agile & ITIL principles in project and service delivery.
• Source and implement fit-for-purpose systems & tools.
• Lead & drive key projects/solutions within scope, time, budget, SLA & KPI.
• Manage, develops, train staff and identify and mentor future leaders.
• Evaluate opportunities and threats posed by disruptive technologies.
• Maintain / develop strong relationships with vendors: Google, IBM, MS etc.
• Implement best practice guidance & standards like ITIL, ITSM, ISO27K etc.
• Meet internal & regulatory requirements of NCA, SAMA and NDMO etc.
• Review / support RFP, RFI, Bids and Contracts, Vendor-Supplier performance.
• Review & approve Technical and Network Design Documents.
• Carry out Continual Service Improvement.

Specialized data surveillance company (used by Police & security forces across the UK) using smart technology to record & store video data in the Cloud, used by law enforcement agencies against criminal activities:
Responsibilities:
• Assure Cloudview’s successful achievement of commercial & IT operational goals & targets.
• Establish IT with robust Infrastructure, Application, Assembly & Assurance.
• Utilized ITIL processes, procedures, and governance.
• Implement / manage ITIL Processes/Functions.
• Establish client site survey to incorporate In building Solutions
• Establish / support transition processes, knowledge, change, deployment, asset management etc.

The first nuclear power company in the GCC, and the first corporate organization to pass and win the ISO20000 accreditation in ITSM:
• Provided strategic SM support for the delivery of corporate business.
• Managed and improved on current, changed, and new services.
• Set up and managed CAB & eCAB and IT Service & Business Service Reviews.

Responsibilities:
• Led IT Service Management for du’s Signature clients across the GCC.
• Deliver high-value managed services/solutions against agreed SLA/KPI for major clients such as Emirates Airlines, Jumeirah Group, Mubadala etc.
• Develop the Professional Services practice.

• Provided managed hosting capability for global clients / suppliers
• Improved working practices; reduced turnaround time from 3 to 1 day.
• Increased KPI achievement by 70% through better analysis & effective IM.
• Significantly improved Global Service Desk processes; savings of £250k p/a.
• Generated savings of £200k / annum to Change Management Process.

• Improved all aspects of the availability of IT services.
• Delivered / supported online client platforms including BTRetail./wholesale.com.
• Implemented ERP, i-Buy procurement tool.

• Project management / capacity planning involving data capture / asset validation for the NHS platform.

• Delivered HR requirements/managed bid resources for BT Global Services.

• Service management for BTWholesale.com products & services with a B2B user base of over 10, 000, & B2C user base in the tens of thousands

 App Developer - developed / implemented BT.com digital platform.
 Business Analyst (FeaturNet Billing System).
 Solution Design for BTNet Dial IP product and services.