Shah Mohammad Joya

I am a dedicated and versatile graduate with a Bachelor’s degree in English Language and Literature from Balkh University, Afghanistan. My academic record reflects a commitment to excellence, demonstrated by a CGPA of 4.00 out of 4.00 and consistently high grades across a range of subjects, including English Literature, Communication, Grammar, and Educational Psychology. Throughout my studies (2017–2021), I developed strong professional skills that go beyond teaching and apply effectively to customer service, call center operations, and administrative roles. My education emphasized advanced English communication, critical thinking, and the ability to interact confidently with diverse individuals and teams. Key Skills and Strengths: Excellent Verbal and Written Communication: Fluent in English with strong presentation and conversation abilities, making me effective in customer-facing roles and professional correspondence. Active Listening and Problem Solving: Trained to understand customer needs, resolve inquiries efficiently, and maintain positive relationships. Organization and Attention to Detail: Skilled in managing records, preparing reports, and maintaining accurate documentation. Time Management: Able to handle multiple tasks and meet deadlines in fast-paced environments. Teamwork and Collaboration: Experienced in working closely with colleagues and clients from different backgrounds. Adaptability: Quick to learn new systems, procedures, and technologies. I am eager to apply these skills in positions such as: Call Center Agent / Customer Service Representative Administrative Assistant / Office Support English Teacher or Language Trainer Sales Support / Client Relations Associate My goal is to contribute positively to organizations that value dedication, professionalism, and a commitment to delivering excellent service. Whether working directly with customers, supporting office operations, or assisting in training and communication, I bring a proactive mindset and a strong work ethic. I am confident that my combination of language proficiency, interpersonal skills, and academic discipline will make me a valuable addition to your team. Please feel free to connect with me to explore opportunities where I can contribute to your success.