Business Development and Process Alignment
Egypt Air
Total years of experience :19 years, 10 Months
• Managing Sales & Marketing activities for Egypt Air Lines Cargo Section.
• Manage the Reporting Process and Provide Periodical Reports to Management
• Conduct Periodical evaluation of business growth and recommend remedial measures to be taken to improve the business
• Locates or proposes potential business deals by contacting potential Customers; discovering and exploring opportunities.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Align/Set Business process for Company future growth.
• Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers.
• Set up process for customer for smooth flow of shipments.
• Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
• Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.
• Working with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers.
• Working on Specialize Desk -Motherson (DHL Most Critical Customer)
• Maintain Daily Report and work to improvise shipment transit time
Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
• Develop a weekly customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Conversion of qualified leads into customers (First Time Buyers) and develops and penetrates existing accounts (Retention and Development).
• Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers.
• Set up process for customer for smooth flow of shipments.
• Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
• Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.
• Working with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers.
• Working on Specialize Desk -Motherson (DHL Most Critical Customer)
• Maintain Daily Report and work to improvise shipment transit time