Shahana Parveen Kazhunkil, Customer SuccessManager-Escalations

Shahana Parveen Kazhunkil

Customer SuccessManager-Escalations

The Knowledge Academy

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, B.com
الخبرات
4 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 1 أشهر

Customer SuccessManager-Escalations في The Knowledge Academy
  • الهند - بنغالورو
  • يوليو 2023 إلى يناير 2024
Sr Learner Success Manager في Simplilearn Solutions Pvt Ltd
  • الهند - بنغالورو
  • يناير 2021 إلى أبريل 2023

Resolve product-related issues by determining the cause of the problem and selecting and explaining the best solution to solve it. Work independently and efficiently to meet defined SLAs and other assigned tasks.

Determine the root of the issue, choose the best solution, and communicate it to customers to resolve product-related issues. To meet SLAs and other responsibilities that have been assigned, work independently and effectively.

academic coordinator في Mountbell Global Studies
  • الهند - كيرالا
  • يونيو 2019 إلى يوليو 2020

الخلفية التعليمية

بكالوريوس, B.com
  • في University Of Calicut
  • مارس 2017

Bcom with computer application

Specialties & Skills

Customer Satisfaction Analysis
Team Management
Strategic Review
CRM software
Customer Support
Planning, teamwork, administration, CRM, MS office
Project management, Planning, teamwork, administration, CRM, MS office, QUALITY ANALYSIS,
Planning, teamwork, administration, CRM, MS office, QUALITY ANALYSIS,
Problem Solving
Operation
Office Management

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية
متمرّس
الملايام
اللغة الأم

التدريب و الشهادات

Project management (الشهادة)

الهوايات

  • Reading, Music, Painting
    Won numerous quiz competition awards, including one at the national level.