Shaheen Ali

• Customer service, on the phone and in person.
• Cashiering, doing quotations, and refunds via the Posibolt platform.
• Handling and counting of money.
• Customer service.
• Occasional role at reception when the assigned receptionist is unavailable, which entails managing
appointments, administration and quotations.
• Problem-solving when customers have queries.
• Stock take and counting stock.

• Reception duties, such as dealing with clients over the phone, in person, and managing profiles via the
VetMaster platform.
• Customer Service.
• Responding to emails.
• Being the first person that clients meet in the establishment and explaining medical procedures as well as
answering any questions that clients may have.
• Assisting veterinarians with medication handling.
• Updating health profiles of hospitalized animals.
• Basic administration.
• Tending to emotionally distressed clients.
• Remaining calm in an emergency.
• Regularly updating clients on patients health and progress.
• Dog walks.
• Basic merchandising on shelves.
• Stock take.

• Online customer service
• Quotations, checking availability of flights and classes from various airlines all via Galileo
• Basic administration

A number of short courses were done on the Travelport platform.