Credit Controller
EROS GROUP
مجموع سنوات الخبرة :17 years, 7 أشهر
• Supervise the assigned area of responsibility (i.e. sales order approval, document control and payment collection) and manages a team of 8 debt collectors by ensuring compliance to the company’s objectives and financial structure.
• Ensure customers pay within their agreed payment terms, chasing payments, as per the company’s debt collection procedure.
• End-to-end responsibility for the timely and accurate approval of sales orders & payment collection.
• Issuing of statements to clients using established guidelines, deadlines, procedures and process driven methodology.
• Responsible for the implementation of an effective and efficient document control system.
• Responsible for ensuring timely reporting and remittance of cash & cheque payment.
• Ensures smooth partnership with internal departments and clients for fulfilment of assigned area of responsibility.
• Confirm and do the reconciliation of receivable balances of customers as per the instructions of external and internal auditors.
• Ensuring satisfactory credit references are obtained; Setting up the account details and amending the details on ERP system
• Establishing an agreed credit limit with the credit manager.
• Ensures compliance to statutory policies and company processes and practices in the area of responsibility.
• Develop detailed work processes to meet the above said KPIs and SLAs.
• Compliance to International Organization of Standardization, Company’s Code of Conduct, and Department’s Standard Operating Procedure.
• Informs the Credit Manager immediately of all important developments / problems and report on status of Customer accounts on a regular basis.
• Managing four divisions account receivables by furnishing monthly receivable reports to top management.
• Checking Customers credit ratings and apply for the insurance of customers.
• Reconciling of account receivable accounts
• Setting up the terms and conditions of the loan for the debtors.
• Send, receive and verifying invoices for the goods and services.
• Prepare batches of invoices for data entry.
• Preparing, accepting and posting of cheques against Invoices.
• Initiating and coordinating with collection boys for the efficient collection of receivables.
• Accepting and posting of current dated and post dated cheques from the customers.
• Ensure that customer problems and complaints are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction.
• Maintains contact details of nearly 2000 customers by creating data base in Microsoft excel.
• Monitoring customer account details for non-payments, delayed payments and other irregularities
• Maintain updated Vendor and customers files.
• Prepare bank deposits
• Investigate and resolve customer queries
• Making credit notes and providing to customers
• Organizing a recovery system and initiate collection efforts associates with the concerned sales persons.
• Works under direction of and reports to Credit and Accounts Manager.
• Spearheaded activities related to regular foreign exchange, remittance operations & cross selling of third party products.
• Executed foreign currency payments through wire transfer by verifying Swift, IBAN and Sort Code.
• Perform complicated or unique transactions requiring in-depth product and operations knowledge.
• Referred customers for NRI bank accounts and handled customer queries/complaints
• Made profitable deals for the purchase and sale of foreign currencies at attractive rates to clients for commercial transfers
• Ensured regular correspondence with all banks
• Maintained existing customer’s database and generated new customers by quality customer service
• Handled sales and purchase of bank notes from customers & instant branch to branch transfers
• Checked all the third party reports (sending & payouts) on daily basis
• Prepared transaction follow-ups to minimize complaints
• Played a key role as Branch In- charge of Anti money laundering and KYC policies.
• Promoted mutual funds and insurance products through direct marketing
• Executed buying and selling order of securities as per the instructions of clients
• Generated prospective clients for promoting different types of financial products
• Effectively audited branch accounts, day end and cash reports
• Provided guidance to customers for investments like shares, mutual funds and insurance policies
• Successfully prepared books like purchase book, sales book, etc.
• Initiated sales targets for the company in coordination with Manager
• Motivated the salespersons to achieve targets
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