shahenda Moussa

Customer Service at Stream Global Service at Expedia

• United Arab Emirates
• March 2010 to October 2013

Expedia Mar 2010 - Oct 2013
Customer Service at Stream Global Service
(Account Expedia.com& Hotels.com)


JOB DISCRIPTION
Answer customer's enquiries over the phone (French & English)
Provide complete and appropriate technical solutions for the client's products.
To provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times.
On-line booking.
Hotel reservations.
Handle a variety of queries from customers for a major travel company.
Process online booking, hotel reservations, inbound sales and order changes.