Shahid Ilyas

Manager Customer Relations at TOYOTA SOCIETY MOTORS

• Pakistan - Karachi
• My current job since March 2005

• Strongly focus on Customer Retention through Kaizen based marketing activities keeping in view the need of customers as well as minimizing the expenditures.
• Strong Follow up with after sales (SSI) & service (CSI) customers to generate maximum revenue & to ensure Fix It Right Operations.
• Complaint & Inquiry Handling through “Voice Of Customer” in I-connect (An online software provided by M/s. Indus Motor Co. Ltd)
• Daily, weekly & monthly reporting to the Management.
• Event organizing of customer retention activities.
• Preparing, maintaining & uploading all the daily, weekly & monthly reports of Customer Relations in I connect for Indus Motor Co. Ltd.