shaheen shaikh, Resrvation and customer service officer

shaheen shaikh

Resrvation and customer service officer

Dunes Hotel

Location
Oman - Muscat
Education
Bachelor's degree, B.A in English
Experience
13 years, 1 Months

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Work Experience

Total years of experience :13 years, 1 Months

Resrvation and customer service officer at Dunes Hotel
  • Oman - Muscat
  • My current job since May 2011

Reservation Assitance, Reception customer service relation

Admin and co-ordinator at Bm
  • Oman
  • June 2017 to September 2018

Admin and Document controlled

Administration at BM Enterprises Company
  • Oman
  • March 2017 to January 2018

Worked as Administrator and document Controller almost 1 year in the company.

Guest Service Officer at Dunes Hotel.
  • Oman - Muscat
  • April 2012 to March 2017

Supervisor; Counter; Bookings;Sales

Education

Bachelor's degree, B.A in English
  • at Mahatma College of Arts and Commerce
  • June 1999

Specialties & Skills

Customer Service
Front Office
Excellent in work,
Hardworking, Energetic and have multiskill talent.
· Perform general data entry using SAP, MS Word/MS Excel & IDS Operating system. · Excellent telephone etiquette. · Able to work with minimum amount of supervision and on own initiative. · Comprehensive experience in managing reservations and registration processes. · Effective communication skills. · Well organized and be able to prioritize working an efficient manner. · Ability to work within a busy and demanding team environment · Carrying out large volume of filing while retaining a good level of accuracy and efficiency. · Maintaining  an effective  administration system. · Coordinating offices procedures. · Ordering and maintaining office stationery and equipment. · Processing staff payrolls, keeping  account of finances and updating staff files. · Receiving and redirecting telephone  calls. · Booking travels and accommodation for senior managers. · Updating office manuals and brochures. · Managing electronic  and printed files. · Sorting and distributing incoming post. · Typing out correspondence including letters, faxes, minutes and memos. · Making sure that information is quick and easy to locate. · Offering a warm and  friendly welcome to any visitors. · Resolving and managing queries to closure. · Good at juggling tasks and prioritizing. · Good Teaching Experience in schools.  

Languages

Hindi
Expert
English
Expert
Arabic
Beginner

Training and Certifications

IDS NEXT V2 (Training)
Training Institute:
hospitality training
Date Attended:
May 2012

Hobbies

  • Flower arranging.
    Love songs, singing, dancing and playing games like chess and ludo and also love traveling.