Assistant General Manager, Project Management
Telekom Malaysia Berhad
Total years of experience :26 years, 11 Months
Assigned to deliver HPSM (HP Service Management) software to parent company Telekom Malaysia. As a Project Manager, Involved in defining the scope of work, controlling the project budget and also managing the resources assigned in the project. Coordinating and managing vendors involved in the project and manage the external consultants. Provide necessary and regular updates to the stakeholders on the progress of the project. Involved in presales and provide necessary information for Procurement department to churn RFP and RFQs.
Implementing PMO methodologies to VADS in delivering the projects to its customers. Develop necessary templates for the Project Managers to deliver their project smoothly in accordance to PMI standards.
Projects Implemented:
Implementation of HPSM.
Implement and roll out HP service Management software for Telekom Malaysia Call center. Coordinate with application vendors and resources to record the as is processes and fill in the gaps in process. Tracking of cost and expenses of the project.
Implementation of Private Cloud for TM GIT:
This project is to implement Cloud infrastructure for TM. To setup a new cloud infrastructure and to migrate the existing services and application from physical infrastructure to Cloud infra.
Communicates and coordinate project activities with different vendors and resources.updates the stake holders like CEO, CIO and Group IT vp on project progress.
MISC IP TELEPHONY AND VIDEO CONFERENCING UPGRADE:
The project is initiated due to end-of hardware and software support of the current IP Telephony System and Video Conferencing infrastructure. At the completion of this project, MISC will be able to communicate with their AET(American Express Tanker a subsidiary of MISC) offices located globally with high resolution Video conferencing and also high end voice conferencing. This project will enables and increases the volume and quality of the conference calls within the organization.
IMPLEMENTATION OF SUGAR CRM FOR KUMPULAN WANG PERSARAAN(NATIONAL PENSIONER FUND)
As a project manager for this project, I am involved in implementation life cycle for this project. Involved in finalizing the software requirements from all levels of users within KWAP. Identify the gaps, risks and issues related to their current working processes and recommend improvements with build in functions of Sugar CRM. Integrating the CRM with other external systems like PABX QMS(Que Management System) and the backend core system with recommended APIs.
In charge in setting up the Project Management Office (PMO) for mesiniaga.
Implementing the Project management life cycle based on PMI standards. Development of required templates and processes based on PMI standards.
Identify and improve the processes and interaction between different departments for smooth delivery of projects to customer.
Implement new templates, processes and procedures for the Project life cycle to improve the delivery of project based on PMI standards.
Governance of projects and audit the project if it has been comply to ISO standards set in Mesiniaga.
Assist and mentoring project managers to deliver projects according to established processes and guidelines developed.
In charge for full delivery of the Project MyLOFSA2 for Labuan. Communicates with all level of stake holders and also with users for the benefit of the Project. To manage and communicate with vendors and also involved in negotiation with vendors for benefit of client and organization served.
Manage the current development team involved in development of MyLOFSA2.
Negotiate with customer on deliverables and also on safe guard on Heitech’s interest.
Create necessary templates for the PMO Office and assist COE.
Updates CEO, Head of COE and other internal stake holders on the progress of the project assigned.
Communicate with customers on major enhancement requested and assist Change management to finalize the changes.
Ensure the end product delivered to customer meet their expectation.
Acts as a single point of contact for Technical Projects implemented in this region. Co ordinate and manage the project team which is located in Norway and other regions of the globe. Communicate and reports to Project director on the status of the technical projects. Works closely with the project team to overcome the obstacles faced by them.
Communicate with global team members on work orders and on technical issues.
Co ordinate with vendors and suppliers for prompt delivery of their services. Working in ITIL environment.
Projects involved
Migration of users computers and groups from Asia Pacific region to Norway domain.
Implementation of Asia Pacific Hub for IT services in Malaysia. Prepare budget for implementation of APAC HUB. Co ordinate the implementation activities between different vendors and departments globally.
Initiating and scoping new projects in close cooperation with the customer.
Ensure that projects stay within scope, budget & deliver on time and participate in project governance.
Stay proactively informed on all ongoing projects within the department, in order to initiate corrective actions if needed.
Ensure smooth handover to the operating function.
Ensure alignment with Portfolio Management Office.
Overall responsibility for PM methodology iPEM
Resource planning based on customer needs, plans and expectations
Ensure deliveries according to our defined work processes.
Ensure and follow up customer satisfaction.
My major role is to monitor and manage implementation of Hospital Information system (HIS) for Hospital assigned.To be focal point of information for Project Director and higher management, Hospital Directors and Ministry of Health and other stake holders like JKR(Public Works Department).
As a project manager, I have to control cost, budget, time&performance, quality & ensure that project adheres to contractual requirements. Manages all sub contractors and vendors to ensure the deliverables are on time and overcome issues and Assign tasks, direct work, adjust the project schedule and facilitate all communications during the course of the project.Ensure all work performed are both authorized and funded by contractual documentation. To track, estimate and plan for the entire project to be successful. Work closely with BPR(Business Process Re engineering) Team to monitor on the SOW & to avoid any form of deviation in the application.Manage and controls on the budget of the project expenses and team.Implement internal processes& procedures for the smooth delivery of project.
Issue Mgt and Change Request Mgt meetings.Liaise with vendors to ensure the interfacing activities with modality&applications are in progress according to timeline &adhere to standards such as HL7, Dicom etc& to ensure all agreed processes are followed.Responsible for resource allocation& the day to day management of the project. Supervise& Manage internal and external staffs involved in the project.
Key focal contact on issues related to the hospitals IT, Infra and Applications.Review and sign-off FAT, UAT on project deliverables.Manage on the project budget of RM 88 million for Hospital Ampang and liaise with the Finance dept on the progress of claimable payments and vendor payments. Overall manage the key knowledge areas of Project Management. Update the stake holders on the current issues and find out suitable solution for problems in implementing HIS and LMS and TMS for Nurses Training colleges.
Client Management Tasks related to Projects Assigned.Filtering CRF, enhancemnts &gathering requirements fr clients, Malaysian Govt Agencies. Manage &complete given project within given time and budget for >$500K. Supervise&manage team 4 project assigned & find suitable solution 4 any technical related problems arise at client side.Sys Docs, (SRS), (UAT)scripts, CRFsummary 2 fulfill client’s req.Oversee development of projects closely with Developers and HOD to ensure delivery of products on time with quality in placed.Find solution for crisis faced by developers either by negotiating with Clients for information &also on necessary deliverables or finding other best alternatives .Oversee the development methodology processes & quality of coding inplaced in application developed.Managing developers 4 Quality Analysis & implement on the Testing Methods &techniques 4the apps.Monitor on budget & take necessary or prompt actions to control on the budget &expenses of project.Assist in proposal &tender spec. Preparation of project doc.
Involved in implementation of SEI CMMI Level 2 in final phases. Identify on the processes involved in SE & has to document the integrity & the process flow of SE. Implement the workflow &observe carefully &monitor on process. Prepare necessary documentation for the processes involved &find ways to improve the quality of the processes in SE Development part.
Technical Advisor for Papriq.Papriq is an OSS framework, which build of multiple OSS components developed internally which will be used by the developers for development of OSS app with fewer efforts once they learn how to develop applications using this framework.Successfully completed the lifecycle development for E-SILA for JPA (http://esila.jpa.gov.my/) (Public Service Department). A Pilot Project by govt. Completed & implemented Tender &Project Mgt Sys for JKR(Public Works Dept http://skala.jkr.gov.my Phase II) within given time& budget.Project mgmt &implementation GIS Sys PWD.
B2C financial stock broking portal.provide complete technical and application support.maintain and develop Vignette Content Management application systems. Liaise with respective vendors to obtain up to date systems patches and upgrade as and when it is deemed necessary. Ensure proper disaster recovery policies are in place. Assist in template development based on user requirement. Assists in troubleshooting and proposing solutions to problems encountered.Manage and administration of entire database.I co-coordinated the development of new Jetfm website with Consultants from HCL-PEROT SYSTEMS INC (currently known as Perot Systems inc. (www.pstsi.com) using n-tier architecture which they follows CMM level 5 model. Prepared progress reports to Project Manager and closely monitors the development with different overseas vendors and few other local vendors. Identify the components of the project and propose to Project Manager on necessary actions to be taken. Create Feasibility Study reports and provide reasonable judgment on requirements of modules. Controls change management during this project and to evaluate on the changes and the impact of changes to all parties. Compile & Manage change request reports. Design on the backend and front-end architecture and review it with the development team. Manage all types of test and prepare test scripts for developed application packages and assign internal employees from various departments and levels for testing. Manage Change Control and negotiate with Project Managers and coordinates with team members enhancements with Management’s recommendations. Countercheck on the development progress with Gantt chart and monitors the progress of the vendor now and then to complete the project within the specific time period given by management. Verify on budget and monitor other external expenses of the project and vendors. Involved in Planning and Migration of Servers from one data center to another.
I have involved in the implementation of E-commerce application, Electronic Client Ordering System(ECOS). Liased with the vendors on enhancement and controls on the change request comes from different departments. Improve the backend system by compiling problem logs from different departments and make recommendations for improvements to vendors. Entertain client problems and analyze their feed back for incorporate their request on ad hoc basis. Provide support and maintenance for BFE (Broker Front End) system for remisiers.Prepare reports from databases based on the request from Management using Crystal Reports and SQL Queries. Maintain Microsoft Exchange 2000 server for entire group and Jupiter Securities Staff. Maintain all web servers and troubleshoot on and when arise of problems. Manage and control on all the back end trading servers and liaise with data centers on any problem arises.Manage and participate Y2K projects for entire back end system for Jupiter Securities Sdn Bhd. Provide ad hock support for Remisiers and Dealers of Jupiter Securities whenever problem occurred in backend application. Identification of internal Processes during the launch of ECOS System. Finalize on the web designs and applications supplied by vendors. Prepare test cases and appoint users from different departments to test the system and reports to the IT MANAGER.
Providing online and onsite technical support to their corporate clients. Troubleshooting networks LAN WAN, installing networks, configure WINNT, WIN95, WIN2K, . Troubleshooting PC, Application software and other peripherals. Installation of Network for their clients like DHCP, DOMAIN and WORKGROUPS (MS PLATFORM). Handle their in house system and server applications and databases. Handle third party databases and also their networks.
Second Class Degree
URL removed due to policy violation. Please contact support for further information.