Total Years of Experience: 12 Years, 1 Months
June 2018
To Present
Desktop Support Engineer
at Emirates Global Aluminum
Location :
United Arab Emirates - Abu Dhabi
Project Management
IT Assets Relocation Management
Commissioning & Decommissioning of the IT Assets
IT Assets Install, Configure & Test to Ensure Service Continuity.
Hardware & Network Troubleshoot (Laptop, Desktop, LAN, Printers Etc.)
IT Assets Audit and Inventory
Identify Left over Computers or Network Assets & Report to Head Quarter
Perform Regular Preventative Maintenance
IT Assets Relocation Management
Commissioning & Decommissioning of the IT Assets
IT Assets Install, Configure & Test to Ensure Service Continuity.
Hardware & Network Troubleshoot (Laptop, Desktop, LAN, Printers Etc.)
IT Assets Audit and Inventory
Identify Left over Computers or Network Assets & Report to Head Quarter
Perform Regular Preventative Maintenance
June 2016
To May 2018
IT Support Engineer
at Brainden Tech Solutions
Location :
United Arab Emirates - Dubai
Responsible for networking, design, installation and maintenance services.
Supporting users and network administrators over the telephone and by email.
Maintain the company network infrastructure.
Networking and providing support for Windows, Macintosh and Linux issues.
Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair.
Training new employees.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures.
Supporting users and network administrators over the telephone and by email.
Maintain the company network infrastructure.
Networking and providing support for Windows, Macintosh and Linux issues.
Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair.
Training new employees.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures.
February 2012
To May 2016
Computer Programmer
at Amsterdam Internet Services
Location :
United Arab Emirates - Sharjah
Assist customers when they have trouble or questions using computer software such as Microsoft Office, Adobe software and all software that are being used by customers.
Provide services such as encoding, printing, downloading and all other operations provided.
Troubleshoots different kinds of computer programs, hardware, and software.
Provide excellent customer care.
Maintain cleanliness and orderliness of the place and equipment.
Keep accurate records of logs and inventories of the shop.
Time customers of the number of minutes or hours they will use the computer or the internet.
Provide services such as encoding, printing, downloading and all other operations provided.
Troubleshoots different kinds of computer programs, hardware, and software.
Provide excellent customer care.
Maintain cleanliness and orderliness of the place and equipment.
Keep accurate records of logs and inventories of the shop.
Time customers of the number of minutes or hours they will use the computer or the internet.
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