shaik jameel

• Administer and manage Microsoft Entra ID (Azure AD) tenants, including user
lifecycle, roles, and security policies
• Manage Microsoft 365 licensing, optimization, and troubleshooting for end users
• Provide administration and end-user support for SharePoint Online and OneDrive
• Design and implement Microsoft Teams Rooms and Zoom Rooms, including AV
hardware integration
• Deliver ongoing support and troubleshooting for collaboration and conferencing
systems
• Ensure high availability, security, and user satisfaction across IT services

• Designed and implemented network infrastructure (MDF/IDF) for enterprise
clients
• Installed and configured Cisco switches (2950, 2960, 3560) with VLAN and trunking
• Planned and maintained LAN/WAN environments
• Configured DVR/NVR systems, VMS/CMS, and remote access solutions
• Conducted SIRA inspections and site surveys
• Installed UPS systems (1.5kVA-12kVA)
• Provided technical training to team members and customers
• Delivered high customer satisfaction through rapid issue resolution

• Led deployment and support of 3CX IP PBX on Linux (Debian) and Windows
platforms
• Configured SIP, PRI trunks, GSM/FXO gateways and resolved complex VoIP issues
• Installed and managed Cisco Meraki devices (MR series) and dashboards
• Configured site-to-site and client VPNs
• Administered NAS solutions (Synology, QNAP) and backup operations
• Managed Office 365 Admin Center and user support
• Assigned and tracked tasks via Asana and handled client tickets through Zoho
Desk
• Ensured SLA compliance through site visits and proactive issue resolution