Sr Pre Sales Engineer
SysCons Computers LLC
Total years of experience :14 years, 3 Months
Responsibilities:
• Providing solutions to customers for Advanced Cyber Security including Firewalls (External/Internal/DMZ), NGIPS, DDoS
Protections, Wireless Security using WIPS, DNS Protections, Link Balancers/WAN Optimizers, Load Balancers, Web
Application Firewalls, DB Firewalls, Email Security Gateways, Endpoint Protections, Compliances/DDoS
Testing/VAPT/PT/Configuration Reviews, SIEM Solutions and others
• Vendors including Cisco (AMP, ISE, Umbrella, CloudLock, Firepower, Stealthwatch, Meraki), Carbon Black (Response,
Protect, Defense), Barracuda (Essentials, Email Sec, Backup, NGFW), F5, Imperva, Mimecast, WatchGuard, ESET, ClearSwift,
F-Secure, Palo Alto, Solar Winds, Manage Engine and others
• Managing the Back Office, Tele-Sales, Implementation and Pre-Sales Engineer Teams
• Reporting directly to General Manager
• Mapping the Customers' requirements technically and addressing while managing vendors/suppliers
• Making the BoQ/BoM for the customers
• Drafting and share the Competitive Intelligence/Battlecards/ Comparison sheets with the prospects
• Doing the PoC/Demo/Trials for the Enterprise Customers
• Meeting big accounts for closing the deals, mostly related to Cyber Security
• Enrolling new vendors in the company's portfolio
• Designing Network Diagrams/ Technical Maps/ Quotations/ Proposals/ Project Charters/ Project Plans/ Project Schedules/
Implementation Plans/ Work Breakdown Structure/ Risk Logs/ Project Communication Plans/ Project Documents/ Change
Request Documents/ Lessons Learned/ Sign off and other Documents
• Filling RFPs/RFQs/Tenders for the prospects' requirements
• Overlooking projects up till the proper sign offs
• Conducting technical trainings for the Customers
Projects Involved:
• Priory Group - Al Karamah School - Complete Infrastructure Setup including; Cisco Meraki Firewalls, Switches, Wireless,
Barracuda Backups, HP Servers, O365, Barracuda Essentials, Aruba IP Telephony, Cisco AMP for Endpoints, McAfee
Complete Data Protection as DLP, Lenovo laptops, Smart Boards, Charging carts, Screens, and more
• KYO Café - Migration project to The Pointe Mall Palm Jumeirah, complete IT Infrastructure
• Gulf Agency Company GAC - Migration project to JLT Office for the complete IT Infrastructure
• Liwa Group - Highlighted Security Gaps as a result of Penetration Testing - Project of upgrading Firewalls (Core and
Internal), Patch Management Solution, SIEM Solution, Email Security and Carbon Black Endpoint Security
• Al Ghurair University - Project for Cisco Meraki Wireless Solution
• Al Watani Group - Project for Cisco Meraki Firewalls, Switches, Wireless and CCTV
Responsibilities:
• Providing solutions to partners for WatchGuard, ClearSwift, Vipre, CosySys, and Barracuda products including; Firewalls,
Anti-Ransomware Solutions, DLP Solutions, Antivirus, Email Security Gateways, Backup Solutions, Message Archiver, Link
Balancer, Load Balancer, Web Security Gateways, and others
• Handling the channel partners providing training and conducting Proof of Concepts (PoC) for Enterprise customers
• Developing the region and working with different partners in Middle East Africa and Pakistan regions for generating new
business
• Educating the partners on competitive information against multiple UTM, ESG and other products and sharing comparison
sheets
• Conducting technical trainings for the partners/ customers, assisting on latest features on Distribution Products
• Handling Technical Escalated calls from Enterprise customers and partners
• Focusing more on new business and helping Sales team to achieve the target every quarter
• Developing new partner in every quarter and helping them to certify the technical and sales team
Projects Involved:
• Migration of HWL more than 30 Middle East sites to WatchGuard Fireboxes from Cisco Routers & ASA Firewalls, using High
Availability (Active/Passive) devices at some locations, OSPF and IPSec tunnels for connections
• Installation sites of FitnessFirst and other Landmark Group sites for WatchGuard Products
• Migration of Dubai Economy Department (DED) branches from Cisco ASA to WatchGuard Fireboxes and Wi-Fi Cloud APs
• Migration of RAK Rock and Steve Rock sites from Sonicwall to WatchGuard
Responsibilities:
• IT Infrastructure Deployments, Maintenance, Troubleshooting for Cooperate Clients
• Configurations of Firewalls, Switches, Routers, Sensors, Servers, Storage Devices, Desktops, Laptops, IP Telephony, Attendance Systems, Backup Solutions, Antiviruses, Wireless Setups
• Filling the gap between Sales and Technical team as pre-sales
• Communicating with clients, fulfilling their requirements through timely completion of projects
• Maintain Project Reports for the management
• Lead the team of 15 Engineers & Technicians, report directly to the Head of Technical Department
Projects involved:
• Dozens of project including:
o Networking (Cisco Switches, Router, Firewall) & Server (HP DL380) deployment at QualitAir&Sea Intl Logistics
o Redundancy high-availability for Servers with Hyper-V Failover Cluster. Migrated from Server2008 to Server2008R2 then Windows Server2012R2 for the clustering, for "CityMaids" in Dubai
o Installation of Sophos Central Endpoint Advanced (CEA) to the clients and Central Server Protection Advanced SVRCLOUDADV for the Servers with Synology QNAP (8) NAS for AARA Medical Tosoh Distributors, Dubai
o Connected different sites via VPN with Cyberoam & Fortigate Firewalls, with the client Ashok Layland, Dubai with India sites
o Complete IT Infrastructure Setup for KDU Dubai Maritime with three Servers, total of six VMs. Connected three offices via Fortinet 90D at two sites and Sonicwall at third through IPSec VPNs
o SEKO project two Servers with four Hyper-V VMs for failover clustering. Veeam backup for NAS drives.
o Linux Servers (using VMs) setup, routers, switches, firewall, access control and Smart UPS; for BONDICO
o SHINHAN Bank complete IT Infrastructure Setup worth 3.1million AED; handled, supervised & implemented successfully
o Freight Systems Warehouse IT Setup, using mainly Huawei products (Servers: RH5885, RH2288V3; Storage: OceanStor 5300 V3 FusionCloud Software; Telephony: eSpace U1911 Unified Gateway, eSpace 7900 phones)
o IT Infrastructure Setup for New office of “The Elite Cars” at Al Maktoum International Airport, Dubai
o RODA Hotels & Resorts; IT Infrastructure Structure
o Wireless Setup for BAB AL SHAMS Desert Resort & Spa
o Cisco Firewalls configuration for Dubai Sports City
o Deployed Symantec Backup Exec 2015 and NAS drives at Shiseido, Dubai
o Sisters Beauty Lounge; eight sites comprehensive IT Setups in Dubai and AbuDhabi
Tasheel Business Bay Dubai setup for Routers, Firewalls, Switches, Desktops, Emirates Authorization Card Scanners, Printers, Scanners, TVs, Monitors for displaying users, CCTV Security Solutions, Access Control Systems, and UPS
o Cisco IP Telephony Setup with Cisco Layer3 Switches, Cisco 2800 Router and Cisco Aps at Ideal Standard JAFZA
o Data Center migration for Al Marjan Island Group in RAK, with VMWare VSphere on Servers using IBM FC SANs.
o IT Infrastructure Setups for Router, Firewall, Server at Gourmet Gulf (California Kitchen Pizza, Yo! Sushi, Panda Express) WTMG, Simple Solutions, DreamCatcher, Liwa Group (The Coffee Club), Aara Medical, Modern Tobacco
o Other clients including: Etisalat, DU, DXB Airports, RAK Airports, Ashok Layland, Shell Middle East, Gulf Rock, The First Group, Shiseido, Ward Holdings (Daman Group), AbdulHakim Binherz, Modern Tobacco, Design Colab, BioDerma NAOS, City Maids, Versailles Palace, Worldwide Trading & Marketing Group (WTMG), Simple Solutions, IKA Trading, Al-Bateel Real Estate, My Island Real Estate, Aara Medical (Tosoh Corporation), London Creek Hotel, Liwa Group (The Coffee Club), Neuro Hospital, How2UAE, Physio Rehab Centre, QualitAirSea, AFRA, WellBeing Medical Centre, Maples and Calder, Shree Steel, Kalyan Trading Co, DreamWatcher, Gourmet Gulf (California Pizza, Yo Sushi, Panda Express), National General Insurance Co (NGIC), Loran Group (Designing & Restaurants), Mosaic Nursery, Investra, RamAlAli, The Firm and many more.
Projects involved:
• Integration Included VPN Tunnels of Telcos of Roshan, Etisalat, EasyPay, AWCC, OrangePay, MTN Afg, MTN SA, AfghanCom, VIVA, ZAIN, Claro, Wataniya, CellFind, Telkom etc. and also their alternate L2L VPN implementation.
• Unation.com Infrastructure on Amazon Cloud.
• Implement Natting on Cisco ASA Firewall 5510 for all Infrastructure Servers.
• Migrated Creative Chaos Cloud Data Center from FDC Servers to Rackspace, including live servers of Boloro and BPay (Linux and Windows) and all the Telcos mentioned above.
Responsibilities:
• Configuration and administration of Microsoft (Server2008, Server2012) & Linux (CentOS, REHL, Debain, Ubuntu) Servers and their services such as DNS, IPTABLES, FTP, VPNs including Cisco ASA 5510 (IPSec), Amazon EC2 Servers and Rackspace Cloud Servers.
• Maintaining LAN environment using 2960L2 and 3600L3 Switches and 2600/2800 Cisco Routers
• Working on VPN Point-to-Point Tunneling Protocol through dialers
• Managing VMWare, Hyper-V & Proxmox VE Machines
• Monitoring of Network devices using different management tools including Zabbix, Monit, Nagios & PagerDuty.
• Identifying, diagnosing and resolving issues related to network and servers connectivity.
• Proactively identifying, analyzing, troubleshooting, and diagnosing of network issues.
• Escalating appropriate issues to responsible parties depending on the problem area.
• Documenting issues and their resolution for future reference.
• Interacting with the clients to resolve the queries, issues and problems.
Projects Involved:
• Implemented VPN Tunnels for Waseela, Wateen, Warid, Pearl Continental and other clients using Cisco ASA 5515 Firewall
• Migrating Active Directory Server from Win2003 to Win2008
• Deployed ISA Server 2006 in the environment
• Applied Production Softwares using Oracle and SQL Server 2008
• Deployed Kaspersky Antivirus Server, in the firm
Responsibilities:
• Managed many Servers with dozens of Virtual Machines (VMs) using VMWare, including Oracle, Production, Antivirus, Print, Database, DHCP, ISA, Access Control, AD, Email Servers
• Designed, implemented and troubleshot VLANs, STP, ACLs, VPNs using Cisco, Maipu Routers and Switches
• Worked on 24/7 Production firm, included timely backups
• Maintained Email Server using MDaemon
• Database Handling using Oracle and Microsoft SQL Server
• Supervised CCTV Cameras and their recordings
• Dealt with Access Control System with multiple Trap Doors (using Biometric and RFID cards)
• Troubleshot users end problems
• Documented every complain and daily, weekly, monthly tasks
• Managed Cisco routers as default gateways for the Organization's LAN.
• Performed daily health checks of all services.
Projects Involved:
• Deployed dedicated HP DL360 RackMount Server in the environment, with multiple VMs including Email Server, File Sharing Server, Print Server, Active Directory Server, Proxy Server (ISA & TMG), backup server, and other services DNS, DHCP, etc.
• Deployed CCTV Cameras from scratch.
• Deployed complete new network infrastructure, using Ethernet Cat6 cables, patch panels, patch cablings, I/O & phase plates, etc.
• Deployed LANSchool & Radmin for classes and Students’ monitoring.
Responsibilities:
• Troubleshot students, staff end problems.
• Maintained all servers with multiple VMs, backing-up different tools, AD DC, Mail Server, ISA, DHCP Server, LanSchool & Radmin for Students’ monitoring.
• Managed team of 5 members, assigning tasks to them and reporting to principal.
• Worked with peers to troubleshoot and resolve issues related to application, system, network errors and poor performance.
• Maintained LAN network and troubleshoot network problems.
• Computer Hardware work Repairing and maintenance.
• Monitored and assured network connectivity of internal network.
• Troubleshot physical and logical connectivity between Network Devices.
MS in Project Management In-Progress Took admission in Fall 2015 Subjects taken: Mgmt, Organizational Policy and Practices Statistical Inference Advanced Project Management Project Stake Holder Management
• Certificates on multiple projects as the Organizer, including “Education Expo 2012” with their Platinum Sponsor “Punjab Group of Colleges”, MAJU’s Projects Exhibition at “Connect 2012” under Pegasus, workshop on the title “Reshaping Career”, Webinars and Seminars with IT Professionals including Microsoft Internals, Executive Persona Workshops, Confidence Building Workshop, Quiz Competitions, Personality Grooming Workshop, Civil Aviation Authority CAA RADAR Study Tour, SUPARCO Study Tour, Entrepreneurship Workshop, U-Turn Workshop with “Training & Consultant Services”, Launching Ceremony of MAJUTimes Magazine 3rd Edition, Job Fair 2012, IT MELA 2011 at MAJU, Grand Event SPARC (Software Programming And Recreational Competition), Network Security Training Session, Youth Health Awareness Program, Project of Govt. of Sindh • Shield received from the hands of Dr Abdul Wahab (President Mohammad Ali Jinnah University), on the event of Annual Dinner 2012, as the Chairman of Telecommunication Engineering Society