Key Account Manager
First Select Employment Services
Total des années d'expérience :23 years, 2 Mois
• Account Manager (Promoted Jan 2018 - Present)
• Managing 10 major and potential clients of UAE being as an Account Manager.
• Handling the complete cycle of recruitment including JD designing, sourcing, selection, interviewing, negotiations and mobilization of selected candidates as per UAE Labour Law.
• Handling all kind of recruitment (Direct, Indirect, Local and Overseas).
• Work closely with clients and thoroughly to understand their requirements.
• Use rigorous and targeted head-hunting techniques to source candidates whose experience, skills and competency precisely match with the client’s requirements.
• Conduct preliminary screening interviews, references and background checks and calibre assessment.
• Communicating with candidates to ensure they understood the job description, requirements, salary and the benefits provided by the client.
• Conduct salary and benefits negotiation while siding with the client.
• Ensure that both client and candidate objectives are met throughout the recruitment process.
• Continuously follow up with clients and candidates and drive the recruitment process to the finish.
• Coordinate with PROs to obtain visit visas, employment visas and labour permits on time and ensure timely mobilization/demobilization of the candidates.
• Add and enhance the in house agency database to include CVs for all skill pools including nationals from the Gulf, Middle East.
• Receiving the final offer letter of selected candidates from the clients and assist the candidates to acknowledge it.
• Receiving time-sheets from the clients and assist the invoicing department in order to invoice generation.
• Assist Senior Operations Manager in raising invoices for both contract and permanent placements.
• Assisting the finance recovery team to the monthly payment collections.
• Dedicated - Recruitment Consultant (Promoted Jan 30, 2017)
Responsible for presenting insight global to hiring as a resource for recruitment through providing generalist duties such as productivity and profitability, policy interpretation and employee satisfaction.
• Involved in the whole array of recruitment that embraces sourcing of the profile, interview coordination, salary negotiations and compensation fixations, follow-up with candidates.
• Helping major and potential clients of Abu Dhabi to find a suitable candidate to fill their required vacancies.
• Maintained ongoing documentation of perspective of candidates and employees.
• Effectively source profiles for various positions from top management to junior level positions through referrals and other online job portals.
• Sourcing, shortlisting, telephonic interviewing, personal interviewing, scheduling client interviews, salary negotiation…etc. to ensure suitability for client’s requirements and salary structure.
• Liable for assisting the association with job announcement, interview scheduling, and document collection to assist & select the most qualified applicant from around the globe.
• Developing a relationship with interviewees before deploying them at Client’s premises.
• Coordinate with Branch Manager for management training in hiring, terminations, promotions, performance reviews.
• Perform exit interviews and generate appropriate paperwork for corporate payroll and benefits.
• Performed day-to-day reporting and contact with other departments to ensure the accuracy and consistency of all company departments and made updates when necessary.
• Updating test and live roaming agreements
• Compare and analyze updated roaming agreements that relate to clients and third party providers
• Monitoring data flow stability by checking delayed/rejected files report
• Responsible to update RAEX -Roaming Agreements information in the system
• Providing consultation to operators in handling non-standard data
• Investigate and clarify operators’ concerns for validity and delay of Roaming High Usage Alerts
• Monitoring Machine generated Alerts.
• Ceaseless tracking on the data flow and related reports focusing towards unaddressed files and the concerned agreements
• Escalation of product enhancement requests and unresolved issues to Expert Technical Support
• Correct or rerate non standard data as and when required
• End to end Support and testing for operators’ billing system migrations
• Performs any other related duties as required.
• Responsible for the supervision of a staff of twenty people within the Creative dept & ten in customer service.
• Research: current affairs, Internet, archive.
• Working in a busy office: clerical work, answering phones.
• Delivering projects across all stages of the digital project life-cycle.
• Location and live studio experience: runner, sound-man.
• Prop buying and set dressing.
• Script and filming meetings; co-wrote shooting script.
• Maintaining reports of projects on daily basis provided by the head of department.
• Coordination between producers & graphic’s team.
• Arrangements of production (Voice Over, Locations & Floors).
• Supporting in concept writing.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Provided excellent customer service by utilizing a working knowledge of all.
• Improving customer service based on client feedback through the development of new policies and procedures.
• Successfully handled all Customer related issues.
• Overall Responsible for team of eighteen personnel with two shifts (24/7).
• Designed and implemented innovative CRM models, resulting in increased levels of customer satisfaction
• Handling all the major complaints of the customers nationwide related with there vehicle’s tracking systems (Individual & Corporate customers).
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Responsible for the recruitment and training of customer service representatives.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Optimized the value for customers by identifying needs and providing recommendations through Solution Based Retention Efforts, to maintain, retain, and increase sales.
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
• Build and Foster customer concerns and issues in order to maintain a positive relationship with all customers.
• Worked with new customers in the development of new accounts and the implementation of new system.
• Provided excellent customer service by giving appropriate and accurate responses to customer queries while meeting quality, productivity and schedule adherence performance standards.
• Assisted in the training of new customer service representatives and associates.
• Prepared weekly complaint reports for the sales team and sales management.
• Generated repeat business through successful client follow-ups.
• Excellent in cultivating and retaining the healthy relation with customers.
• Skilled in enhancing the level of customer satisfaction.
• Excellent ability to work in group as well as individually.