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Shakeel Ur Rehman, Venue ICT Specialist

Shakeel Ur Rehman

Venue ICT Specialist·Saudi 2027

Saudi Arabia

Master's degree, Communication And Information

Work experience

Total years of experience: 17 years, 6 months

Venue ICT Specialist

November 2025 - Present

Saudi 2027

Jeddah, Saudi Arabia

November 2025 - Present


Work closely with the delivery team to execute pre-go-live preparations, including full venue inspections,
IT system setup, configuration, functional testing, and final readiness checks across stadiums and
operational areas.
• Lead and coordinate on-ground ICT teams by assigning responsibilities, managing shift coverage, and
ensuring effective ICT presence during build-up phases, rehearsals, and match-day operations.
• Manage daily IT infrastructure delivery, ensuring LAN/Wi-Fi readiness, cabling validation, and stable
operation of all venue technology systems across stadiums, BOH areas, broadcast zones, and event control
rooms.
• Own and execute daily ICT readiness checklists (MD-1 and Match-Day), covering connectivity, systems
health, devices, applications, and support coverage to provide a clear operational picture before go-live.
• Conduct pre-match mock drills and functional tests with delivery teams and vendors to validate systems,
response times, escalation paths, and failover readiness ahead of live matches.
• Provide hands-on technical support to all functional teams, ensuring smooth coordination, rapid incident
resolution, and uninterrupted IT services during rehearsals and live match operations.
• Take full ownership of PAF ICT storage and logistics, including secure storage management, controlled
access, equipment issuance, and return tracking.
• Maintain and reconcile ICT asset inventory by tracking serial numbers, deployment status, and movement
across venues, resolving discrepancies through structured reconciliation with vendors.
• Ensure strict adherence to the Tournament Equipment Allocation Plan (TEAP), guaranteeing the right
equipment is deployed at the right location during bump-in and correctly recovered and validated during
bump-out.
• Track incidents, recurring issues, and resolution timelines, contributing to post-match reports, lessons
learned, and continuous improvement actions for upcoming fixtures.
• Collaborate closely with central IT teams and vendors on equipment delivery, system integration,
compliance, and documentation to support a seamless tournament experience.
• Maintain accurate and up-to-date asset registers, network diagrams, and configuration documentation to
support audits, leadership reviews, and operational continuity.

Company industry:
Sports & Outdoor Activities

Venue ICT Specialist

November 2025 - Present

Asian Football Confederation (AFC)

Jeddah, Saudi Arabia Hybrid

November 2025 - Present

• Led and coordinated on-ground ICT team by assigning responsibilities, managing shift coverage, and ensuring effective ICT presence in the
assigned zones during build-up phases, rehearsals, and match-day operations.
• Managed daily IT infrastructure delivery, ensuring LAN/Wi-Fi readiness, cabling validation, live feed, and stable operation of all venue
technology systems across stadiums, BOH areas, broadcast zones, event control rooms, AV rooms, security, ticketing, and operations teams to
support integrated venue systems.

Acted as front-line technical lead during events, coordinating with ITCC, MOS-NOC, service providers, and back-office teams.
• Owned and executed daily ICT readiness checklists (MD-1 and Match-Day), covering connectivity, systems health, devices, applications, and
support coverage to provide a clear operational picture before go-live.
• Provided hands-on technical support to all functional teams, ensuring smooth coordination, rapid incident resolution, and uninterrupted IT
services during rehearsals and live match operations.
• Took full ownership of Venue ICT storage and logistics, including secure storage management, controlled access, equipment issuance, and
return tracking.
• Maintained and reconciled ICT asset inventory by tracking serial numbers, deployment status, and movement across venues.
• Ensured strict adherence to the Tournament Equipment Allocation Plan (TEAP), guaranteeing the right equipment is deployed at the right
location during bump-in and correctly recovered and validated during bump-out.
• Collaborated closely with central IT teams and vendors on equipment delivery, system integration, compliance, and documentation to
support a seamless tournament experience.

Company industry:
Sports & Outdoor Activities

IT Field Services Engineer Sundar Plant

March 2014 - April 2026

Pepsi Cola International Pvt. Ltd.

Lahore, Pakistan

March 2014 - April 2026

• Delivered desktop and infra support to 400+ users, resolving incidents and service requests in ServiceNow.
• Managed IT asset lifecycle — onboarding, retirement, and write-offs in line with FAR compliance, ensuring accurate records, cost control, and
audit readiness.
• Managed AirWatch & Intune for mobile device enrollment and secure remote access.
• Maintained printers, IP phones, VC, and multimedia equipment across site & boardrooms.
• Supported IT security incident response with isolation, log analysis, and remediation. Maintained 99.99% infra availability across plant operations.
Achieved 90%+ SLA compliance for 12 consecutive months, reducing MTTR, improved NPS score.

Company industry:
FMCG

IT Service Desk Engineer HQ Lahore

January 2009 - April 2026

Pepsi Cola International Pvt. Ltd.

Lahore, Pakistan

January 2009 - April 2026

• Provided first-line IT support for 1, 000+ users (hardware, software, network, system).

Administered AD accounts, password resets, shared mailboxes, and security groups.
• Monitored SLA compliance and generated daily performance reports.
• Escalated incidents to L2/L3 teams while ensuring user communication.
• Maintained IT asset inventory and AD records for users/devices.

Company industry:
FMCG

Freelance ICT Infrastructure Project (KSA)

January 2025 - October 2025

Madarat ul Baha Albaha University

Albaha, Saudi Arabia

January 2025 - October 2025

• Led and supervised the full deployment of 250+ network nodes, 80 IP cameras, and 350 low-voltage fire alarm devices across multiple campus
buildings.
• Designed and supervised the complete cabling layout, routing, and installation from building zones to two distribution cabinets and a central
42U master rack.
• Performed thorough testing, labeling, patching, and rack organization, ensuring structured cabling and high system performance.
• Connected all systems to the core switch and configured Hikvision NVRs to enable centralized storage, monitoring, and management of all IP
cameras.

Company industry:
IT Services

IT Infrstructure Services Lead

December 2024 - July 2025

Connexa 360 Pvt. Ltd.

Lahore, Pakistan

December 2024 - July 2025

Company industry:
IT Services
Job role:
Information Technology

IT Infrastructure Services Lead

December 2024 - July 2025

Connexa 360 Pvt. Ltd.

Lahore, Pakistan

December 2024 - July 2025


Administered Office 365, Azure AD, Group Policy, MFA, SSO, conditional access, and role assignments.
• Managed Windows Server environments (2016-2019) for patching, upgrades, and performance tuning.

Administered AD, DNS, DHCP, and Certificate Services, improving IAM and reducing downtime.
• Led and supervised a team of field technicians (L1/L2) ensuring SLA compliance and incident closure.
• Managed CCTV operations with 100+ Hikvision & Dahua cameras and NVR setup, ensuring 24/7 monitoring and security compliance.
• Generated IT performance reports (network health, SLA trends, incident analysis) for senior management compliance with security policies.
Achievements:
• Migrated 200+ mailboxes from on-prem Exchange to O365 with

Company industry:
IT Services
Job role:
Information Technology

IT Field Services Engineer & Project Coordinator

October 2020 - November 2024

Pepsi Cola International Pvt. Ltd. Sundar Snacks Plant

Lahore, Pakistan

October 2020 - November 2024

Company industry:
FMCG
Job role:
Information Technology

IT Field Services Engineer & Project Coordinator

October 2020 - November 2024

Pepsi Cola International Pvt. Ltd.

Lahore, Pakistan

October 2020 - November 2024

• Managed Windows Server (2012, 2016, 2019) and HP ProLiant machines, ensuring uptime for business
critical systems. managed servers vulnerabilities and remediations with sector security teams.

Administered Office 365 licenses (E1/E3/E5), Teams, SharePoint, Power BI, MFA & identity management.
• Monitored the network infrastructure of all 10 sites and acted as the first line of support for network
infrastructure.
• Escalated network issues to BT and HCL teams, opened troubleshooting bridges to restore network
services with minimal disruption.
• Coordinated with CTO, HCL, and BT teams for new IT site deployments and infrastructure upgrades.
• Provided end-to-end support for LAN/WAN and Active Directory environments across manufacturing and
corporate sites.
• Configured and troubleshooted Cisco switches, routers, VLANs, and routing issues.
• Monitored network performance, uptime, and link utilization using monitoring tools.
• Supported Windows Server and AD operations, including user management and policy deployment.
• Participated in ITSM processes (Incident, Change, and Problem Management) aligned with ITIL standards.
• Supported system backups, antivirus updates, and endpoint patching cycles.
• Led IT field engineers across 2 manufacturing plants, managing 1, 500+ nodes and 50+ switches.
• Monitored data center operations, ensuring 99.99% uptime and full compliance as per PICT.
• Ensured compliance with PICT controls, prepared reports, and supported internal & external IT audits.
• Handled IT procurement via SAP Ariba: PR/PO management, vendor evaluations, invoice clearance, and
budget control.
Achievements:
• Improved SLA compliance by 5% via structured daily/weekly performance reviews.
• Delivered core switch upgrade project at the Sundar plant with zero downtime.
• Migrated ASRS servers to advanced VMs, enabling critical OT operations without disruption.
• Spearheaded Polycom VC upgrade across BU, serving as local POC for complete rollout.

Company industry:
FMCG

IT Operations Field Engineer (I&O)

March 2014 - September 2020

Pepsi Cola International Pvt. Ltd. Sundar Snacks Plant

Lahore, Pakistan

March 2014 - September 2020

Company industry:
IT Services
Job role:
Information Technology

IT Field Services Engineer Sundar

March 2014 - September 2020

Pepsi Cola International Pvt. Ltd.

Lahore, Pakistan

March 2014 - September 2020

• Delivered desktop and infra support to 400+ users, resolving incidents and service requests in ServiceNow.
• Managed IT asset lifecycle — onboarding, retirement, and write-offs in line with FAR compliance, ensuring
accurate records, cost control, and audit readiness.
• Managed AirWatch & Intune for mobile device enrollment and secure remote access.
• Maintained printers, IP phones, VC, and multimedia equipment across site & boardrooms.
• Supported IT security incident response with isolation, log analysis, and remediation.

Company industry:
FMCG

IT Service Desk Engineer HQ

January 2009 - February 2014

Pepsi Cola International Pvt. Ltd.

Lahore, Pakistan

January 2009 - February 2014

• Provided first-line IT support for 1, 000+ users (hardware, software, network, system).

Administered AD accounts, password resets, shared mailboxes, and security groups.
• Monitored SLA compliance and generated daily performance reports.
• Escalated incidents to L2/L3 teams while ensuring user communication.
• Maintained IT asset inventory and AD records for users/devices.

Company industry:
FMCG

Education

University of Management & Technology

December 2020

December 2020

Master's degree, Communication And Information

Pakistan

GPA (point): 3.34 out of 4

GPA (point): 3.34 out of 4

we launched a software for a gov. organization in combination of web and andriod with geo tagging activity where they could monitor any representative visiting a site and update things in real time. Geo tagging option allowed a real gps location in case anyone claimed a false visit.
View attachment

University of Management & Technology

December 2020

December 2020

Master's degree, Information Technology

Pakistan

University of Management & Technology

December 2020

December 2020

Master's degree, Technology

Pakistan

GPA (point): 3.34 out of 4

GPA (point): 3.34 out of 4

Skills

Cloud Computing
Expert
Cloud Computing
Expert
ITIL
Expert
ITIL
Expert
IT Administration
Expert
IT Administration
Expert
IP Networking
Expert
IP Networking
Expert
IT
Expert
IT
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK PLANNING AND DESIGN
Intermediate
NETWORK PLANNING AND DESIGN
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
NETWORKING HARDWARE
Intermediate
NETWORKING HARDWARE
Intermediate
CISCO ROUTERS
Intermediate
CISCO ROUTERS
Intermediate
WIRELESS COMMUNICATIONS
Intermediate
WIRELESS COMMUNICATIONS
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE CCNA ROUTING AND SWITCHING
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE CCNA ROUTING AND SWITCHING
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
LOCAL AREA NETWORKS
Intermediate
LOCAL AREA NETWORKS
Intermediate
NETWORK ROUTING
Intermediate
NETWORK ROUTING
Intermediate
SWITCHER
Intermediate
SWITCHER
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
WIDE AREA NETWORKS
Intermediate
WIDE AREA NETWORKS
Intermediate
WIRELESS NETWORKS
Intermediate
WIRELESS NETWORKS
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Administration
Expert
Administration
Expert
System Administration
Expert
System Administration
Expert

Languages

English

Intermediate

Urdu

Native Speaker

Training and Certifications

Certifications
Azure Administrator Associate
AWS Solutions Architect Associate Training MCSE training
CCNA Routing & Switching (200-301) training
ITIL v3 Foundation
CCNA Routing & Switching
AWS Solutions Architect Associate Training
MCSE training
Training on ITIL v3 Foundation course
CCNA Routing & Switching (200-301) training
MS office 365 administration training, MS Azure administration training
CCNA Routing & Switching
AWS Solutions
ITIL v3 Foundation course
MCSE training
CCNP Routing & Switching
CCNA Routing & Switching

Hobbies and interests

travelling, hiking