Shalin Fernando

• Interacted professional with guests, staff and general public.
• Listened to directives from senior team members to complete safe, accurate
work.
• Trained and mentored new workers on policies and procedures.
• Helped clients feel welcome by conversing warmly and professionally answering
questions.
• Delivered finished work to precise specifications following verbal and written
orders.
• Attended quickly to emergencies and helped resolve concerns.

• Collaborated in team setting to handle daily assignments and challenges.
• Carried out assignments under short notice and outside of normal hours.
• Communicated clearly with \[Type\] teams about current work, issues and needs.
• Kept customer areas neat, clean and presentable with regular attention.
• Met high-volume demands with enthusiasm and quality service and support.
• Flexed with changing demands and requirements to consistently meet objectives.
• Worked well with team members to complete tasks.

• Carried out regular critical control checks on production line.
• Maximised product sales by improving product quality.
• Developed and implemented quality assurance improvements, enhancing
processes and operations.
• Supervised product dispatch, verifying finished products met company
standards.
• Monitored temperature of products in storage and on packing line.
• Reviewed incoming goods against specifications, rejecting inadequate materials,
components and finished products.
• Documented findings from assessments, tests and reviews, producing reports for
management review.
• Inspected set sample of products for defects, ensuring compliance with design
standards.
• Worked with engineers and designers to determine if designs could be
manufactured efficiently and cost-effectively.

• Company Overview: Avery Dennison (Pvt) Ltd ranks among the Fortune 500
companies of the world and is a leader in the field of product identification
solutions
• Key responsibilities within my job sphere include; liaising with the Brand/Vendors
and the production division, to ensure that the clients needs are achieved over
and above expectation.
• In order to ensure a smooth delivery for the client, continuous interaction and
follow-up with other department is crucial.
• I have overlooked the First Largest revenue generating account to the company-
MAS Holdings (60-70% contribution-$1400, 000 business on monthly basis).
• Also Managing Relationships with the key decision makers MAS Group and drive
Protable Growth through achieving Sales AOP, Country CM, Market share
(Currently enjoying a 75% market share).
• Responsible for Protability Management through pricing, contributing margins
and inventory.
• Ended up with a growth in 2020 compared to 2019, whilst the company ended up
in a growth of 8%.
• Brought in the biggest open business opportunity to the company $150K top line
monthly.
• Monitored sales team performance, providing effective training to help reach
revenue and profit targets.
• Exceeded sales goals and improved profitability by developing sales strategies
and business plans according to market trends.
• Analysed sales to identify top-performing products.
• Achieved exceptional client satisfaction feedback and ratings.
• Collected customer and market feedback and reported information to company
leadership.
• Retained existing customers and substantially grew customer base, product line
and sales volume.
• Hired and trained dedicated and high-achieving sales teams.
• Drove change and constructively challenged established processes to identify
improvement opportunities.
• Identified and qualified new sales prospects to continually meet targets.
• Created conference and event business plans, motivating and encouraging
contribution from sales team.
• Generated accurate summaries and YoY growth percentage for accounts.
• Produced regular reports with in-depth detail of sales performance.
• Increased profitability by developing pipelines using multiple marketing channels
and sales strategies.
• Avery Dennison (Pvt) Ltd ranks among the Fortune 500 companies of the world
and is a leader in the field of product identification solutions

• Strengthened profit opportunities through targeted customer
relationship development, continually meeting sales objectives.
• Fostered positive relationships with customers to enhance loyalty and
retention.
• Analysed industry and competitor trends to enhance sales strategy.

• Managed contractors to complete design and video production projects.
• Coordinated promotional activities and trade shows to increase brand visibility.
• Managed marketing budgets with data and results-driven decision making.