Business Development Executive
Ejadah Asset Management Group
مجموع سنوات الخبرة :17 years, 0 أشهر
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).
• Creating informative presentations; presenting and delivering information in the tender participated.
• Support in preparation of Pre-Qualification questionnaire, proposals, letters.
• Maintain knowledge of all service offerings of the company.
• Arrange meetings for senior management with prospective clients whenever necessary.
• Preparation of Technical, Commercial, Post tender Clarifications.
• Follow company guidelines and procedures for acquisition of customers, submission of tenders in timely manner etc.
• Adopted a proactive customer service approach, communicating as soon as any issues arose to mitigate the problem and quickly resolve the situation.
• Routinely met and exceeded department expectations for work productivity and levels of accuracy.
• Created the best pricing of goods to address company goals, retain customer satisfaction, and allow the company to meet its profit goals.
• Communicated effectively with clients to achieve positive outcomes.
• Weekly meetings held within the department to assist clients via phone, email, online presentations, and screen-sharing and direct in-person communication.
• Adopted a proactive customer service approach, communicating as soon as any issues arose to mitigate the problem and quickly resolve the situation.
• Improved relationships with clients and provided personalized services to retain accounts and increase company loyalty.
• Created spreadsheets to track client information including monthly reports, client proposals, contracts, subcontracts.
• Produced contracts that included all pricing and service terms.
• Provided value-added services to existing clients, obtained and secured new client accounts with the result of increasing revenue for company.
• Built relationships with prospects by asking appropriate open-ended questions to better understand their needs and desires.
• Frequently visited customers to strengthen positive and productive relationships.
• Provided excellent service to customers to maintain and increase opportunities of future business collaboration.
• Managed Director / Senior Manager's calendar by coordinating itinerary and scheduling appointments.
• Sent department heads copies of corporate correspondence, memos and updates to keep all staff up-to-date on operations and developments.
• Ensured office procedures and operations were efficient and in compliance with company policies.
• Handled office operations and inventory, ordered supplies for equipment maintenance as needed.
• Provided outstanding customer service by answering questions about services and billing and solved customer issues.
• Supported senior management by producing consistently professional and error-free letters and presentations.
• Promoted open communication within company by preparing all materials for team and client meetings, recording and distributing minutes to relevant recipients.
• Responsible for interviewing candidates, hiring the best qualified, indoctrination to HR processes and providing orientation training.
• Provided staff with instructions for changes and improvements in front-line productivity according to management directions.
• Introduced strategies to improve productivity in office, managed accounts, coordinated management itineraries and scheduled appointments for meetings between clients and management.
• Implemented physical and digital filing systems for company documents so that team members could access records easily
• Greeted customers at entrance and provided professional and friendly assistance.
• Created invoices for customers' purchases, prepared packages for shipment, and arranged courier delivery.
• Wrote memos, letters and met deadlines for distribution in an effective and professional manner.
• The following insurance renewals for the company were completed correctly and on time: property, Workers' Compensation, general liability, and vehicle.
• Paid close attention to customers' concerns and addressed their queries and achieved exceptional level of customer service.
• Increased employees' attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival.
• Implemented automation to office procedures including updating data communications, corresponded with clients, and conducted daily filing of records.
• Maintained organized and accurate records by coding invoices correctly.
• Improved payment collections processes by increasing customer contact and rapport thus reducing overdue payments and decreasing company's liabilities.