IT support
Qatar University
Total years of experience :15 years, 2 Months
• Installation, configuration and maintenance of Desktops, laptops, printers and other supporting hardware.
• Personal user account creation, deletion and configuration
• Solved network connectivity and remote access problems
• Installing and updating antivirus and softwares required for students..
• Provide technical support and training to end-users.
• Managing helpdesk.
Logging support calls to the Service Engineers. Coordinates the staffs for completing each job assigned to them and to ensure customer satisfaction. Responsible for making necessary correspondences like quotation, sales order and other related documents. Responsible for Warranty related issues of the Customer. Prepare daily service reports of the engineers. Analyze service flaws and suggest new ways for better service capabilities.
Maintaining & supporting to more than 100 desktops. Enabling sharing and transferring data from one computer to another.Installation and configuration of network printer. Testing of Local Area Network, Switches Etc (Testing the connectivity of the systems & servers presents in the domain). Taking Inventory for all Systems & updating Monthly.
completed Btech IT in 63% score.