Retail Operation Controller
PARIS GALLERY
Total years of experience :18 years, 11 Months
Retail controller for all activities related to showroom from Stock level to Customer Relationship.
Controlling retail activities
Coordinating with other department for Retail
Notifying all the departments for their area of concern
Sales analyzing and Planning
Category Management
Price revision and Updates
Local Barcode creation
Store inventory management
Ensuring all stores are running as per the standard
Supplier point of contact
Implementing of new plans and policies
Checking of sales progress, discounts, FOC and sales return
Planning for liquidating slow moving stock
Analyzing Customer feedback form
Promotion activities
Assist customer to choose their products and provide all related information.
Providing banking service to the customer and dealing with, all kinds of banking Products like Loans, Insurances, Mutual Funds, FD, Credit cards, SB & Current A/C, etc
Job Description
Giving product knowledge to customer and help them in choosing right product
Updating Product information to give better service to customer
Providing details needed to process Loan and verifying all the documents and forms of the customer and rectifying the mistake if needed.
Handling the issues of the customer by studying their case and rectifying it on time basis
Keeping a healthy relation with the customer and notify them about the new product and system (Add-on service) that bank had brought to make things easier.
Follow up with each section in processing the products and ensuring in delivering it on time.
Ensuring the branch is keeping the standard of customer service lounge up to date with the products leaflets and visual advertising.
Meeting the targets with the tools provided by the bank.
Interior Designing course