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Shandy Lean Jalos, Counter Incharge

Shandy Lean Jalos

Counter Incharge·Future Vision

United Arab Emirates

Bachelor's degree, Information Management

Work experience

Total years of experience: 19 years, 0 months

Counter Incharge

October 2015 - Present

Future Vision

Abu Dhabi, United Arab Emirates

October 2015 - Present

 Responsible to encode in the Puschased Register and summarizing all the Purchased
invoices in the whole day.
 Preparing Sales report at the end of the day.
 Make sure to take accurate order and deliver it to them with consistent.
 Received phone call delivery.
 Responsible for smooth execution of service sequence (greeting guest, suggestive selling, delivery of order, and other guest’s needs)
 Cashiering operation.(Receive payment by Cash, cheque, Credit Cards, and Vouchers.)
 To deliver a great experience by providing and giving good service to our guest.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Service Staff

August 2013 - August 2015

AL AHLIA PVT LTD

Abu Dhabi, United Arab Emirates

August 2013 - August 2015

• Receive Dry stocks.
• Giving excellent customers service. Building good customers relationship.
• Attending to customer request, concerns and complaints.
• Delegated to mid and month end inventory of dining dry good, crockeries and cutleries.
• Supervise for the cleanliness and orderliness of the dining area and service station.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Retail Specialist

April 2010 - February 2013

Americana Qatar

Doha, Qatar

April 2010 - February 2013

 Responsible for monitoring the stocks and inventory for the production.
 Prepares weekly orders for the production.
 Receive guest especial order and bulk order.
 Provides report for the manager.
 Providing fast, friendly and world class guest service.
 Doing cashiering operation.
 Dealing with the customer through phone calls.
 Preparing weekly inventory
 Receiving stocks twice a month.

Company industry:
Food & Beverage Production
Job role:
Sales

Service crew

March 2006 - May 2009

Kfc Company

Philippines

March 2006 - May 2009

Dealing with the customers

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Education

Tertiary School

January 2009

January 2009

Bachelor's degree, Information Management

Tertiary School: TARLAC STATE UNIVERSITY Bachelor of Science in Information Management 2004-2009

GUEVARA NATIONAL HIGH SCHOOL

March 2004

March 2004

Diploma, Bachelor of Science in information Management

Philippines

GPA (percentage): 86%

GPA (percentage): 86%

Guevara, La Paz, Tarlac, Philippines 2000-2004

Primary School

January 2000

January 2000

High school or equivalent

Primary School: KAPANIKIANELEM. SCHOOL Kapanikian, La Paz, Tarlac, Philippines 1994 - 2000

Skills

Beverage Industry
Expert
Beverage Industry
Expert
Receptions
Expert
Receptions
Expert
Restaurants
Expert
Restaurants
Expert
Customer Service
Expert
Customer Service
Expert
Callcenter
Expert
Callcenter
Expert
• Advanced knowledge in using applications (Excel, Word, Powerpoint)
Intermediate
• Advanced knowledge in using applications (Excel, Word, Powerpoint)
Intermediate
computer literate
Intermediate
computer literate
Intermediate
Beverage Industry
Expert
Beverage Industry
Expert
Receptions
Expert
Receptions
Expert
Restaurants
Expert
Restaurants
Expert
Customer Service
Expert
Customer Service
Expert
Callcenter
Expert
Callcenter
Expert

Languages

English

Expert

Filipino

Expert

Arabic

Intermediate

Training and Certifications

Certifications
RMK
Jan 2014
team leader
CIT training
Jan 2009 - Apr 2009

Hobbies and interests

To improve

To obtain a position that allows me to enhance my knowledge and skills and to achieve personal growth and development while working towards achieving the company’s goal. Able to be an integral member of a administrative a clerical team, and can follow instructions and also have a willingness to learn.