Concierge
Mandarin Oriental Hotel Group
Total years of experience :17 years, 6 Months
and Responsibility
•Checks the daily arrival list for VIPs’ or guests with special need.
•Present at the concierge Desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
•Welcoming guests on arrival and direct them to Reception.
•Ensuring collection and delivery of guest luggage and equipment in an efficient and timely manner.
•Making bookings for concierge services as requested by guests
•Tagging baggage’s it and returning the identification slips to guests.
•Assisting guests with luggage to the front desk.
•Escorting guests to room, placing luggage in room assigned by front desk.
•Inspecting guest room for order and adequate supplies and informs guests of room amenities
•Delivering faxes, messages, packages and flowers to guest’s room and other offices.
•Providing items on loan to guest and collect the items back from guest before departure.
•Informing front desk casher to charge items given on loan, in case there are any charges applicable.
•Ensuring the efficient delivery and collection of group luggage.
•Ensuring that the guest has verified that all luggage’s have been accounted for.
•Ensuring safe storage and collect ticketing or guest coast and personal items.
•Assisting guest with long term luggage storage requests/ lf luggage requests.
•Transporting departing guests luggage form the room to the lobby then into a car or taxi after reconfirming with the guest.
•Responding to guest requests and queries providing a knowledgeable, efficient and helpful information service.
•Assisting the senior concierge on duty with his/her duties during busy periods and breaks.
•Assisting with answering the telephone and taking message transferring calls or dealing with enquiries.
•Performing any other works as and when assigned by the management.
Receiving raw data from the store
Feed data to the Nepal government official website on opera
Double check data
Keep record on log book for data details
Compose citizenship details on the website
Print citizenship card
Other assigned
Preparing equipment for operations
•Loading paper into printers
•Starts operation by entering commands
ONLINE DATA ENTRY) USING OPERA
Office : Ministry of Home affairs, Saptari Nepal
Banana island Resort doha by Anantara
Banana islanad Doh by ANANTARA