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Shannel Soliman, Administrative Assistant

Shannel Soliman

Administrative Assistant·2XL Home Furniture

United Arab Emirates

Bachelor's degree, Business Administration And Hospitality Tourism Management

Work experience

Total years of experience: 3 years, 3 months

Administrative Assistant

September 2024 - Present

2XL Home Furniture

Sharjah, United Arab Emirates

September 2024 - Present

• Provide professional front-desk support by welcoming suppliers, visitors, and clients.
• Manage phone calls, emails, inquiries, and internal communications efficiently and professionally.
• Coordinate business travel arrangements and schedules for overseas staff and management.
• Handle procurement of office supplies, stationery, consumables, and retail items for multiple showrooms
and departments.
• Coordinate logistics operations, dispatch schedules, and delivery tracking for showroom and warehouse
requirements.
• Maintain organized records of requisitions, purchase orders, and administrative documents.
• Coordinate with warehouse teams and drivers to ensure timely dispatch and delivery of requisitions.
• Prepare petty cash reports and assist in tracking supplier deliveries and expenses.
• Support the accounts department with invoice processing and payment coordination.
• Utilize ERP System Dynamic NAV for administrative and procurement operations.

Company industry:
Retail & Wholesale
Job role:
Administration

Front Desk Representative

April 2024 - June 2024

Tarlac State University Hotel

Tarlac City, Philippines

April 2024 - June 2024

• Delivered excellent customer service while assisting guests with reservations, check-ins, and inquiries.
• Maintained a professional and welcoming environment aligned with hospitality standards.
• Resolved guest concerns promptly to ensure customer satisfaction and positive experiences.
• Managed front desk operations while maintaining accuracy and efficiency.

Company industry:
Public Administration

Customer Service/Administrator

January 2023 - March 2024

Viera Pure Drinking Water and Variety Store

Tarlac City, Philippines

January 2023 - March 2024

Responsibilities:
• Coordinate store activities and operations
• Supervise staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for owner
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Create and update records and databases with personnel, financial and other data
• Track stocks of supplies and place orders when necessary
• Assist coworkers whenever necessary
• Conduct Marketing plans/strategies for the business
• Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction
• Building lasting relationships with customers and ensuring they feel supported and valued.

Company industry:
Marketing

Customer Service / Administrator

January 2023 - March 2024

Viera Pure Drinking Water

Tarlac City, Philippines

January 2023 - March 2024

• Handled customer inquiries, complaints, and service requests in a professional manner.
• Managed daily administrative operations including calls, scheduling, and record keeping.
• Supervised staff performance and ensured smooth operational workflow.
• Maintained strong customer relationships through excellent communication and service.

Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Education

Tarlac State University

July 2024

July 2024

Bachelor's degree, Business Administration And Hospitality Tourism Management

Philippines

Tarlac State University

July 2024

July 2024

Bachelor's degree, Business Administration And Hospitality Management

Philippines

Tarlac State University

January 2024

January 2024

Bachelor's degree, Bachelor of Science in Hospitality Management

Philippines

Tarlac State University

January 2024

January 2024

Bachelor's degree, Hospitality Management

Philippines

Skills

CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
STOCKS (INVENTORY)
Expert
STOCKS (INVENTORY)
Expert
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BUSINESS PROCESS
Intermediate
BUSINESS PROCESS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FILING
Beginner
FILING
Beginner
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
Administration
Intermediate
Administration
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
RECORD KEEPING
Intermediate
RECORD KEEPING
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate

Languages

English
Beginner
Filipino
Beginner