Store Manager
Virgin Megastore
Total years of experience :19 years, 3 Months
• Responsible for every day to day store operations
• In charge of the staff within the store, and all the department managers
• Checking the sales and printing sales reports and make sure that all the stuff are informed of their daily target, and motivate them to achieve the target
• Develop and implement plans to maximize sales and meet or exceed goals
• Handling and following up all the purchase orders.
• Handling and organizing all in-store events, and all events ticketing sales.
• Manage total store level operations including staff hiring, training, evaluation and work schedule.
• Prepare the store for the yearly inventories,
• Reporting to the operation department all the store's concerns.
• Handling all the inquiries from the customers, and taking care of all the customers' complaints.
• Set plans to motivate the staff and help in achieving the store target and goals.
• Involved in all the purchase orders for the entire store.
• Direct and handle lose prevention initiative and reducing product shrink
• In-charge in handling all Arabic/English corporate/Guests Booking.
• Making sure that all reservation has been blocked in the system.
• Responsible in determining and settling room rates for the guests.
• Quoting and confirming rate and reservation number to the guests.
• Convincing and explaining to the guest the different types of room, facilities and its rate
• Handling facsimile messages and photocopying all the needed documents
• Assisting front desk receptionist when necessary
• Responsible in collecting all the LPO/payment guarantee for a certain company booking
• Coordinate with the other front office staff
I have studied in Hotel and Tourism institute in Aleppo for 2 years and I have graduated in June 2005.