Marwa  Abdelgawad, Travel coordinator

Marwa Abdelgawad

Travel coordinator

Al Ghurair Group

Location
United Arab Emirates
Education
Bachelor's degree, foreign language specialization (Chinese
Experience
14 years, 10 Months

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Work Experience

Total years of experience :14 years, 10 Months

Travel coordinator at Al Ghurair Group
  • United Arab Emirates
  • My current job since July 2016

Handling all travel arrangement of flight tickets, hotel
accommodation bookings & transportation via different
channels for C level and employees of the group.
-Manage the yearly corporate contracts with hotels & service
providers.
-Preform daily admin assistant duties, meeting schedule,
conference & events arrangements.
-Coordinating for corporate social responsibility.
-Assist HR team in CV screenings and scheduling interviews, Filter
proposals and quotations as required & In charge of corporate
office reception.

Executive at The Oberoi
  • United Arab Emirates
  • February 2016 to July 2016
Executive at Emaar Hospitality Group
  • United Arab Emirates
  • March 2014 to February 2016

Coordinating and multi-tasking job duties in a busy
environment.
-Handling VIP guests of very reputed luxury 5 stars hotel in terms
of day to day arrivals, departures, billings & Special requests.
-Dealing with guest complaints and concerns in an efficient and
timely manner.
-Handel special occasions arrangement, Limo reservations &
restaurants /activities bookings.

front office receptionist at Swiss inn hotels & resorts
  • Egypt - Cairo
  • April 2013 to March 2014

Preform all day to day front office operation .

Receptionist at Majid Al Futtaim Group
  • Egypt
  • May 2012 to April 2013

Providing excellent front-line service to visitors.
-Answer phone calls promptly, assist the caller accordingly,
transfer the call concern person if required.
-Maintain meeting rooms bookings requests.

Executive Secretary at programming soulutions
  • Egypt - Cairo
  • June 2011 to May 2012

Preform all secretarial duties to

shift leader at Swiss Inn Hotels & Resorts
  • Egypt
  • July 2009 to June 2011

Responsible for the overall day to day functions of the front
desk and task delegating.
-Handling guest complaints and concerns in an efficient and
timely manner.
-Follow up all process of guests check in & out and payment.
-Responsible for FO stuff attendance & schedule & grooming.

Education

Bachelor's degree, foreign language specialization (Chinese
  • at Ain Shams University
  • January 2009

Specialties & Skills

Operation
Customer Service
CONTRACT MANAGEMENT
HUMAN RESOURCES
MICROSOFT OFFICE
PROPOSAL WRITING
RECEPTIONIST
SCHEDULING
TRANSPORTATION
BILLING SYSTEMS
MULTI-TASKING

Languages

Arabic
Expert
English
Expert

Training and Certifications

Microsoft Office Professional 2019 (Certificate)
Date Attended:
October 2020