Sharbin Liyad

• Coordinated and managed the administrative functions for the port operations department,
ensuring the smooth and efficient running of daily activities.
• Streamlined office procedures by implementing new filing systems and optimizing
workflow, leading to increased efficiency.
• Managed the complete onboarding process for all new team members, preparing paperwork
and equipment to scheduling their introductory meeting
• Managed office supplies and inventory levels, order supplies and materials as needed.
• Utilized Microsoft Excel (365) and other data management tools to organize and analyze large
datasets, identifying discrepancies and ensuring data quality.
• Assisted team members with duty orders and tasks, Provided administrative support to team members on operation areas.

• Conducted inspections routines and shipment checks to ensure compliance with customs and
logistics protocols.
• Supported shipment clearance workflows and provided data for security compliance reporting.
• Coordinated with customs officers, freight forwarders, and shipping agents to resolve clearance
issues and avoid shipment delays.
• Processed and verified import/export documentation (BOE, invoices, shipping bills, BL).
• Documented incidents, generated inspection reports, and implemented corrective actions to maintain
regulatory compliance & detailed operational logs.
• Ensured DP World payment processing and handled non-remittance claims within strict deadlines.
• Supported inbound and outbound shipment clearance in compliance with UAE regulations.
• Created and updated shipment files and records, ensuring accuracy and timely Submission

• Coordinated daily office operations and procurement tasks, ensuring seamless logistics and vendor management.

• Streamlined internal documentation and scheduling processes, enhancing administrative response efficiency by 20%.

• Supervised a team of 10+ staff members, driving improvements in task completion rates and overall productivity.

• Analyzed performance data and crafted executive summaries to support informed managerial decision-making.

• Developed and executed innovative strategies to boost customer loyalty and retention, fostering long-term relationships.

• Prepared comprehensive reports to facilitate effective communication and operational transparency.

• Oversaw daily operations, ensuring efficiency and adherence to company policies while leading a team to achieve sales targets.

• Delivered comprehensive administrative support, including report generation and staff management, enhancing overall productivity.

• Developed and implemented a CRM follow-up system, significantly boosting customer retention rates and minimizing missed lead opportunities.

• Created and maintained monthly performance dashboards using Excel and Power BI, facilitating real-time tracking of individual and team KPIs.

• Fostered strong relationships with a diverse customer base, driving repeat visits and generating referrals, which contributed to overall business growth.

• Successfully managed customer interactions, ensuring a high level of satisfaction and repeat business, which is essential for office administration.

• Developed training materials and conducted sessions for new hires, enhancing team productivity and reducing onboarding time significantly.

• Coordinated with various departments, including suppliers and logistics, to streamline processes and maintain accurate inventory records.

• Utilized data entry skills to maintain and update customer databases, ensuring information accuracy and accessibility.

• Implemented organizational strategies to improve workflow efficiency, contributing to a more productive office environment.