Sharif Hamarsheh

* Provide leadership and motivate all reporting sales staff, Monitor their activity and provide guidance to develop and improve their skills and productivity .
* Ensure achievement of set sales targets on an going basis.
* Manage, retain and develop business relationship with senior management of all UAE automobile dealers, high net worth individuals and corporate officials to achieve set business targets, enhance the image of the bank.
* Maintain sales reports/productivity and statistics to allow management to take measures to forecast future business plans.
* create new relationships and exploit the opportunities with companies, deliver finance solutions based on their requirements and ensure the continuity of those accounts..
* Provide regular market feedback to the management improve the quality, performance and competitiveness of the bank's products and services..
* Establish good rapport with the internal depts. of the organization for a smooth process adherence.
* Problem solving relates to follow up and close monitoring of banking needs of customers in the assigned area of operation to ensure satisfactory conduct of relationship and early rectification of other issues.

 Manage and monitor a team of Relationship Officers and evaluate them in terms of productivity and quality of sourcing business to achieve set targets.
 Develop and ensure achievement of set targets for the residential and commercial sales channels.
 Achieved and exceeded the team set targets for 6 consecutive months (achieved 140% for Nov 2010).
 Build and manage developer and broker relationships.
 Develop relationships with government and semi government companies and deliver client presentations.
 Working along with product/policy teams to explore new business opportunities and plans, setup processes and implemention of plans.
 Grow the acquisition channels to meet both current numbers and future business needs.
 Work in a consultive capacity with Marketing in developing promotional plans.
 Conduct competitors analysis and identify new business improvement opportunties.
 Train & assist the team to facilitate delivery of quality results and mentainance of quality standards.
 Prepare daily, weekly and monthly achievements reports.

 Manage and lead a team of sales agents to deliver set targets and mentain quality of customer service.
 Act as a departmental Sales Manager in his absence.
 Achieved individually 48% of the overall teams’ year to date target.
 Track sales activities, provide sales forecasts, create and analyze metrics that drive results.
 Review all customer cases before submission to credit department to ensure conformity to policy regulations and standards.
 Prepare daily, weekly and monthly achievement reports.
 Handle customer complaints and ensure satisfaction at all encounters.
 Build and maintain relationships with developers and real estate agencies.
 Provide consultation services to customers in regards to life policies.
 Cross-sell personal finance product "Tawarrouq" and Investment finance for UAE nationals.

 Conduct regular competitors analysis and develop full awareness of market competitors' products.
 Hande all customer enquiries and complaints while ensuring customer satisfaction at all encounters.
 Achieved or exceeded monthly and yearly set targets.
 Provide all required facilities for car purchases such as bank loan advice, insurance and registration.
 Arrange excellent level of car sales, booking and delivery.

 Build and maintain effective relationships with auto dealerships.
 Mentain full awareness on auto loans policies as well as on bank’s other policies.
 Conduct competitors analysis and identify areas of product improvement.
 Recognized as top achiever in area of expertise and received appreciation letters from customers.
 Ensure complete proposal and error-free documentation was submitted for credit approval.
 Handle professionally customer complaints with minimal escalation to Territory Manager.
 Provide dealer and market feedback to direct reporting manager.
 Cross-sell other bank products.
 Submit daily, weekly and monthly reports of approved and disbursed deals