Senior Relationship Manager
Adaa Financial Services Limited
Total years of experience :18 years, 9 Months
Liaise with investment companies, Custodian Banks and Service providers to offer suitable investment solutions to “Professional clients” as per the DFSA Regulation.
Initiate contact and establish business agreement with Business Introducers.
Support complex structures with clients and affiliates.
Engage in investment discussion and negotiate commissions with financial partners.
Acquire New Clients to grow the business and Build up the AUM book
Open up new markets & follow up on reviews, market trends, current affairs
Support compliance, Risk Management functions to be in line with DFSA rules and regulations.
Provide advise to prospect & existing clients on equities, Bonds & Sukuk, real estate, mutual funds, margin accounts, private equity in accordance with the company investment strategy.
Portfolio management and advice.
Project management support ( current project: Asset Management and Custodian Provisions manual write up).
Member of the Asset Management & Investment committee.
Key Responsibilities:
• Leveraging expertise and accrued skills in private banking to establish Wealth Management Business in a highly competitive region by introducing BCP’s name and promoting and on-shore and off-shore services to potential clients.
• Strictly adhering with the rules and regulations of DFSA in Dubai and FINMA in Switzerland and AML procedures required for new and existing clients for assured realization of seamless flow of operations.
• Assuring exceptional service delivery by establishing procedures, guidelines and processes pertaining to transactions, investment booking, custody of securities and formulating credit applications and approvals to be in line with the procedures followed by the Head Office.
• Sharing performance reviews with the Head of Wealth Management in Geneva on weekly and monthly basis and recommending areas of concern and improvements to drive consistent improvement in productivity and performance.
• Providing business referrals to the Trade Finance team in Dubai Branch and Geneva to facilitate cross selling.
• Adjusting existing portfolio of high potential Wealth Management clients to achieve annual Assets Under Management (AUM) and revenue targets.
• Evaluating clients financial needs and risk appetite and developing optimal investment solutions to establish long term working relations with them.
• Actively contributed in product development and marketing excursions and participated in sponsored events; initiated a mega project to get a mix of 65 corporate and individual clients on BCP Dubai’s books.
Joined the Boutique Swiss Bank’s with the intent of supporting its goal of setting up a Russian Desk and expanding business by acquiring Russian speaking clients whilst managing and expanding the existing portfolio
Key Responsibilities:
• Provided tailor-made investment solutions and full range private banking services to High Net Worth Clients.
• Retained existing clients and managed to expand the client base by obtaining referrals to new prospects, touching base with them at regular intervals and generated new business by introducing new clients to the bank.
• Developed diversified and tailor made financial solutions under multiple jurisdictions in sync with client needs inclusive of Portfolio Management, Managed Mandates, Fixed Income Trading, In-House Funds, Gold and Other Commodities.
Key Accomplishments:
• Recorded USD 185 Million worth of Assets Under Management (AUM) over 3 years.
• Actively engaged in New Product Development and Consumer Promotions to steer growth and profitability of the bank.
Key Responsibilities:
• Supervised a team comprising of 6 middle office and operations personnel and oversaw product development and order placement and execution for Foreign Exchange, Securities and Structured products.
• Provided comprehensive on-shore and off-shore banking services inclusive of Swiss banking services i.e. investments, trusts, financial planning and discretionary/nondiscretionary mandates to High Net Worth Individuals (HNWIs) and Institutions.
• Contacted potential clients and recommended optimal investment solutions based on their financial needs, capacity to invest and risk appetite.
• Administered support and assistance to clients as and when required and addressed their grievances in an amicable manner to the level of the satisfaction.
The division caters to the financial needs of the affluent class and offers a wide array of products and services varying from basic banking services to sophisticated investment and financial planning services
Designation Chronology:
Dec 2005 - May 2008: Relationship Manager
Sep 2004 - Dec 2005: Senior Support Officer
Key Accomplishments:
• Optimally managed a portfolio of 85 High Net Wealth clients with approximately AED 130 Million in Investments and Fixed Deposits.
• Sold AED 39 Million worth of Investment Banking Products to existing and new clients in a short span of 18 months.
• Appointed Project Lead for the Initial Public Offering (IPO) exercise within the Wealth Management Division.
Key Responsibilities:
• Supervised a team of 6 Junior RM’s and locked in new clientele from the lucrative High Net Wealth segment.
• Maintained cordial relations with existing clients to meet revenue targets for Assets, Liabilities, Investments and Insurance Businesses.
• Provided best in class service to enhance client experience and adhered with UAE Central Bank and anti-money laundering regulations to avoid unnecessary penalties.
Other Relevant Experience:
Oct 2001 - Aug 2004: Relationship Manager, ASB Bank, Auckland, New Zealand
Jul 1999 - Oct 2001: Customer Services Officer, ASB Bank, Auckland, New Zealand
Nov 1996 - Jul 1999: Income Control Cashier, Braileys Investments, Auckland, New Zealand